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Overview
Challenges
Customer Success teams are under increasing pressure to prove value but often lack the tools and metrics to demonstrate business impact. Misalignment with revenue goals further challenges their ability to drive growth.
Summary
Explore three critical technology transformations—getting the offer right, selling value-based services, and scaling delivery operations to thrive in 2025.
Key takeaways
Getting your offer right
Learn the 10-step process for engineering offers based on value realization, as opposed to delivery capabilities or service functionality.
Selling value-based services
Sell services successfully by pivoting to a value-based customer engagement model, ensuring the right solution is delivered.
Scaling digital delivery operations
See why AI integration is critical in adapting to demand fluctuations, optimizing resource allocation, and maintaining service quality.
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TSIA provides a wealth of knowledge and information to our team as it relates to the industry, and helped our team learn about the most up-to-date trends and information.
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Eva Hamburger, Cisco Systems
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