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Thank you for downloading the ebook: The State of Technology Services 2025
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Overview
Challenges
Outdated business models and fragmented operations are limiting scalability. Companies must shift toward value-based offerings and standardized delivery models to meet rising customer expectations and reduce inefficiencies.
Summary
Explore three critical technology transformations—getting the offer right, selling value-based services, and scaling delivery operations to thrive in 2025.
Key takeaways
Getting your offer right
Learn the 10-step process for engineering offers based on value realization, as opposed to delivery capabilities or service functionality.
Selling value-based services
Sell services successfully by pivoting to a value-based customer engagement model, ensuring the right solution is delivered.
Scaling digital delivery operations
See why AI integration is critical in adapting to demand fluctuations, optimizing resource allocation, and maintaining service quality.
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Eva Hamburger, Cisco Systems
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