View more ebooks
Ebook

The 7 Levers of LAER Transformation: Customer Engagement Framework

Download this ebook

By clicking the “Continue” button, you are agreeing to TSIA’s Terms of Use and Privacy Policy.

Download this ebook

Thank you for your interest

Thank you for downloading the ebook: The 7 Levers of LAER Transformation: Customer Engagement Framework

Oops! Something went wrong while submitting the form.

Already have an account?

Sign in

Overview

Challenges

Organizations often lack alignment across the LAER customer lifecycle, limiting their ability to scale and monetize customer engagement effectively.

Summary

Discover practical strategies to implement the LAER framework, maximize recurring revenue, and drive sustainable success.

Key takeaways

Team Alignment:

How businesses must agree on key strategic goals before starting to change their engagement model.

KPIs:

One of the most crucial steps in any company’s transformation is setting precise measurements for success.

Best Practices:

Understand the key framework of LAER implementation throughout your organization.The sooner you start, the quicker you’ll begin to see positive results.

Powered by

Explore the TSIA Portal

Get instant access to TSIA Intelligence—specialized AI built for tech services—when you create a free TSIA Portal account. Unlock expert research, tailored insights, and data-driven strategies to move your business forward.
Create a free account

Trusted by executive leaders everywhere

Access to TSIA's wealth of research-validated information and best practices is incredibly valuable in shaping the future direction of our services business.

Kurt Kuelz, SVP Global Customer Outcomes, Siemens Digital Industries Software

Get the benefits of membership

Becoming a TSIA member gives you access to an extensive library of leading research and data to fuel your growth. Signing up takes less than a minute—it’s quick, easy, and free.
Create an account
Have questions or need guidance?
Connect with a TSIA research expert