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Ebook
The 7 Levers of LAER Transformation: Customer Engagement Framework
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Overview
Challenges
Organizations often lack alignment across the LAER customer lifecycle, limiting their ability to scale and monetize customer engagement effectively.
Summary
Discover practical strategies to implement the LAER framework, maximize recurring revenue, and drive sustainable success.
Key takeaways
Team Alignment:
How businesses must agree on key strategic goals before starting to change their engagement model.
KPIs:
One of the most crucial steps in any company’s transformation is setting precise measurements for success.
Best Practices:
Understand the key framework of LAER implementation throughout your organization.The sooner you start, the quicker you’ll begin to see positive results.
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Kurt Kuelz, SVP Global Customer Outcomes, Siemens Digital Industries Software
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