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The State of Technology Services 2025
2025 Playbook for Scaling Technology Services
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Overview
Challenges
Outdated business models and fragmented operations are limiting scalability. Companies must shift toward value-based offerings and standardized delivery models to meet rising customer expectations and reduce inefficiencies.
Summary
Explore three critical technology transformations—getting the offer right, selling value-based services, and scaling delivery operations to thrive in 2025.
Key takeaways
Getting your offer right
Evaluate your current customer success capabilities across six essential pillars, from strategy and delivery to analytics and monetization, to understand exactly where you stand today.
Selling value-based services
Follow a logical, proven sequence for developing your customer success function, ensuring each capability builds on a solid foundation for long-term scalability.
Scaling digital delivery operations
See why AI integration is critical in adapting to demand fluctuations, optimizing resource allocation, and maintaining service quality.
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Eva Hamburger, Cisco Systems
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