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Creating a frictionless renewal landscape is vital to optimizing recurring revenue growth, but the associated challenges can often derail that success. At TSIA, we have a research and advisory practice dedicated to helping you optimize revenues throughout the customer lifecycle. We call this practice “Customer Growth and Renewal.”
TSIA’s Customer Growth and Renewal membership provides focused, data-informed research on proven practices for service and subscription revenue. This includes renewal of annuities, lead generation through services, cross-functional growth strategies, and frictionless renewal through subscription plans for XaaS business models and maintenance and support contracts. Whether you’re a traditional technology IT and services company, a born-in-the-cloud SaaS company, or an industrial equipment manufacturer, TSIA’s exclusive insights and customer growth and services renewal best practices can help you exceed your goals.
How do I benchmark my company's recurring service revenue performance versus the industry?
How do we optimize our customer engagement model to keep and grow revenue from existing customers?
What are the best practices for utilizing data to enable renewals and find new opportunities with existing customers?
How do I utilize auto-renew terms and online payment options to reduce friction in the renewal process?
What are the key metrics to measure the health of retaining and growing subscription revenues?
How do we effectively convince our existing on-premise customers to move to our XaaS offerings and help them effectively migrate their data and operations?
What are the practices employed by companies that experience best-in-class renewal rates for service contracts and subscription plans?
What are the best practices for compensating and motivating expansion and renewal sales?
How do we determine which expansions and renewals should be handled by our Sales teams, and which should be driven by our Customer Success teams, Renewals teams, or our Channel Partners?
What skills are required for our teams to close expansions and renewals, and what are the best practices for enabling them?
Learn more about how TSIA can help your organization promote customer growth and optimize your renewal rates.
Customer Growth and Renewal: Winning Plays for Successful Revenue Generation
Learn new trends in customer growth and renewal, and discover how to implement best practices for your CS and renewal organizations.
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A Guide to Forecasting Recurring Revenue
In this document we will discuss common definitions, concepts, and models for renewal forecasting.
The State of Customer Growth and Renewal: 2021
Key trends and upcoming research in the area of customer growth and renewal for 2021.
Digitizing Renewals Survey
Technology companies are increasingly interested in deploying automation in their renewals workflow, yet common practices are not well established. . . .
5 Plays to Maximize Renewal Revenue and Minimize Risk
This publication provides an overview of five plays to maximize renewal revenue.
How to Build a Customer Growth Organization
A customer growth (expand selling and renewals) organization is a specialized, sales or selling-capable customer success organization with a very . . .
Auto-Renew Quick Poll
Auto-Renewal, Frictionless Renewal
Service Revenue Generation Market Performance Snapshot - H1 2021
This report highlights key market changes in service revenue generation utilizing trended data from the TSIA SRG Benchmark.
The State of Service Revenue Generation: 2021
Key trends impacting service revenue generation business leaders for 2021.
Two Worlds Colliding Bringing Together Customer Success and Renewal Teams
Join us for a discussion on how to ensure cost-effective adoption, retention, and expansion and set expectations for CSMs and Renewals Specialists.
Solving the Digital Renewal Challenge
Technology companies continue to struggle with automating renewals -- particularly for the longtail. All of us want lower churn, reduced friction in . . .
The Digital Renewal Experience
Growth in recurring revenue portfolios, and recently the impact of Covid-19 on business operations, has many technology companies searching for ways . . .
TSIA conferences offer extensive insight and actionable takeaways for those in the subscription services community. You’ll discover how to optimize the subscription renewal process to scale your business and increase customer growth. Additionally, you will learn more about:
See the impact TSIA is making on the tech industry by helping customer growth and renewal organizations improve their performance.