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With the current economic conditions, companies are talking about cutting costs... but cutting in the wrong places could have long term negative impacts. Where do you cut back to reduce costs without compromising productivity or profits? And how do you find places where you can actually grow revenue? TSIA can help you with that. From maintaining revenue by maximizing renewals, to growing existing customer revenue through expand selling, and a whole lot more, we’ve got you covered. There’s no better time than now to be a TSIA customer growth and renewal member!
Creating a frictionless renewal landscape is vital to optimizing recurring revenue growth, but the associated challenges can often derail that success. At TSIA, we have a research and advisory practice dedicated to helping you optimize revenues throughout the customer lifecycle. We call this practice “Customer Growth and Renewal.”
TSIA’s Customer Growth and Renewal membership provides focused, data-informed research on proven practices for service and subscription revenue. This includes renewal of annuities, lead generation through services, cross-functional growth strategies, and frictionless renewal through subscription plans for XaaS business models and maintenance and support contracts. Whether you’re a traditional technology IT and services company, a born-in-the-cloud SaaS company, or an industrial equipment manufacturer, TSIA’s exclusive insights and customer growth and services renewal best practices can help you exceed your goals.
How do I benchmark my company’s recurring service revenue performance versus the industry?
What are the key metrics to measure the health of renewing revenues for cloud offerings?
What are the best practices for compensating and motivating customer facing teams to drive upsells and cross-sells?
How do we optimize our customer engagement model to grow revenue from existing customers?
How do I utilize autorenew terms and online payment options to reduce friction in the renewal process?
What are the best practices for growing existing customers in a subscription model?
What are the practices employed by companies that experience best-in-class renewal rates for service contracts and subscription plans?
How do we determine which upsells and cross-sells should be handled by which customer facing team?
How do we utilize data and analytics to drive new business within existing customers?
What skills are required for our teams to close expansions and renewals, and what are the best practices for enabling them?
How do we effectively convince our existing on-premise customers to move to our XaaS offerings and help them effectively migrate their data and operations?
Learn more about how TSIA can help your organization promote customer growth and optimize your renewal rates.
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The ARR Trap
This report examines the drive for technology companies to grow annual recurring revenues. It looks at the upside of ARR and the "dark side" of ARR.
How to Close Upsells with Renewals and Customer Success
This report gives guidance on how to involve services and customer success teams in upselling to existing customers.
R3 Poll Results: 2022 Service Offer Bundling
This Data View shares the results of the 2022 Service Offer Bundling R3 Poll, with a special focus on software provider company results.
R3 Poll Results: The State of CGR 2022
This poll captures the current priorities and objectives for customer growth and renewal.
How to Unlock Revenue Growth with Existing Customers
How to utilize people, process, and technology across the different functions in your organization to drive revenue growth with existing customers.
Measuring Success The Evolving KPIs for Growing Revenue in an As-a-Service Busin
Discover the evolving performance metrics that matter in an As-a-Service business and learn how you can effectively leverage them.
Customer Growth and Renewal: Prescriptions for Leading Growth in a Complex World
Building Your Customer Growth Team: growing revenue from existing accounts is top priority for every technology company. The traditional sales model . . .
TSIA Customer Growth and Renewal Benchmarking
This document describes how benchmarking drives better performance in growing customer revenue.
Customer Growth and Renewal Maturity Framework
Revenue, Expansion, Renewal, Maturity, Framework
R3 Poll Results: Strategic Accounts Management
This Poll captures the role of Account executives and Customer success in growing revenue for strategic accounts
R3 Poll Results: Field Services Participation in Revenue Generation
These R3 Poll results capture practices associated with revenue generated by field service engineers.
TSIA conferences offer extensive insight and actionable takeaways for those in the subscription services community. You’ll discover how to optimize the subscription renewal process to scale your business and increase customer growth. Additionally, you will learn more about:
This elite group of professionals advises TSIA on how to best deliver relevant programs, research, and events to members.
Rob Rosa SVP, Worldwide Service Sales
Lou Mabley SVP, Services Support Sales and Operations
Jeremy Aston VP, Sales Americas Software and Services
Marie-Pierre Belanger VP, Digital Services Product Management and Marketing
See the impact TSIA is making on the tech industry by helping customer growth and renewal organizations improve their performance.