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Creating a frictionless renewal landscape is vital to optimizing recurring revenue growth, but the associated challenges can often derail that success. At TSIA, we have a research and advisory practice dedicated to helping you optimize revenues throughout the customer lifecycle. We call this practice “Customer Growth and Renewal.”
TSIA’s Customer Growth and Renewal membership provides focused, data-informed research on proven practices for service and subscription revenue. This includes renewal of annuities, lead generation through services, cross-functional growth strategies, and frictionless renewal through subscription plans for XaaS business models and maintenance and support contracts. Whether you’re a traditional technology IT and services company, a born-in-the-cloud SaaS company, or an industrial equipment manufacturer, TSIA’s exclusive insights and customer growth and services renewal best practices can help you exceed your goals.
How do I benchmark my company's recurring service revenue performance versus the industry?
How do we optimize our customer engagement model to keep and grow revenue from existing customers?
What are the best practices for utilizing data to enable renewals and find new opportunities with existing customers?
How do I utilize auto-renew terms and online payment options to reduce friction in the renewal process?
What are the key metrics to measure the health of retaining and growing subscription revenues?
How do we effectively convince our existing on-premise customers to move to our XaaS offerings and help them effectively migrate their data and operations?
What are the practices employed by companies that experience best-in-class renewal rates for service contracts and subscription plans?
What are the best practices for compensating and motivating expansion and renewal sales?
How do we determine which expansions and renewals should be handled by our Sales teams, and which should be driven by our Customer Success teams, Renewals teams, or our Channel Partners?
What skills are required for our teams to close expansions and renewals, and what are the best practices for enabling them?
Learn more about how TSIA can help your organization promote customer growth and optimize your renewal rates.
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How to Unlock Revenue Growth with Existing Customers
How to utilize people, process, and technology across the different functions in your organization to drive revenue growth with existing customers.
Measuring Success The Evolving KPIs for Growing Revenue in an As-a-Service Busin
Discover the evolving performance metrics that matter in an As-a-Service business and learn how you can effectively leverage them.
Customer Growth and Renewal: Prescriptions for Leading Growth in a Complex World
Building Your Customer Growth Team: growing revenue from existing accounts is top priority for every technology company. The traditional sales model . . .
TSIA Customer Growth and Renewal Benchmarking
This document describes how benchmarking drives better performance in growing customer revenue.
Customer Growth and Renewal Maturity Framework
Revenue, Expansion, Renewal, Maturity, Framework
R3 Poll Results: Strategic Accounts Management
This Poll captures the role of Account executives and Customer success in growing revenue for strategic accounts
R3 Poll Results: Field Services Participation in Revenue Generation
These R3 Poll results capture practices associated with revenue generated by field service engineers.
The State of Customer Growth and Renewal 2022 Key Trends for Revenue Growth
Join us to discover key trends for growing revenue through expansion and renewal in 2022 and beyond.
The State of Customer Growth and Renewal: 2022
Major trends in the area of customer growth and renewal for 2022 for technology organizations.
Planning for Growth in Strategic Accounts
Discover how to grow your strategic accounts to their full potential with TSIA’s recommended customer growth strategies.
Customer Success: An Emerging Role in the Revenue Growth Engine
Learn how Customer Success can effectively drive revenue growth in this 45-minute webinar, available to TSIA members only.
TSIA conferences offer extensive insight and actionable takeaways for those in the subscription services community. You’ll discover how to optimize the subscription renewal process to scale your business and increase customer growth. Additionally, you will learn more about:
This elite group of professionals advises TSIA on how to best deliver relevant programs, research, and events to members.
Rob Rosa SVP, Worldwide Service Sales
Lou Mabley SVP, Services Support Sales and Operations
Jeremy Aston VP, Sales Americas Software and Services
Stephanie Wilkinson Sr. Director, Adobe Growth Segment Customer Success
See the impact TSIA is making on the tech industry by helping customer growth and renewal organizations improve their performance.