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Creating a frictionless renewal landscape is vital to optimizing recurring revenue growth, but the associated challenges can often derail that success. At TSIA, we have a research and advisory practice dedicated to helping you optimize revenues throughout the customer lifecycle. We call this practice “Customer Growth and Renewal.”
TSIA’s Customer Growth and Renewal membership provides focused, data-informed research on proven practices for service and subscription revenue. This includes renewal of annuities, lead generation through services, cross-functional growth strategies, and frictionless renewal through subscription plans for XaaS business models and maintenance and support contracts. Whether you’re a traditional technology IT and services company, a born-in-the-cloud SaaS company, or an industrial equipment manufacturer, TSIA’s exclusive insights and customer growth and services renewal best practices can help you exceed your goals.
How do I benchmark my company's recurring service revenue performance versus the industry?
How do we optimize our customer engagement model to keep and grow revenue from existing customers?
What are the best practices for utilizing data to enable renewals and find new opportunities with existing customers?
How do I utilize auto-renew terms and online payment options to reduce friction in the renewal process?
What are the key metrics to measure the health of retaining and growing subscription revenues?
How do we effectively convince our existing on-premise customers to move to our XaaS offerings and help them effectively migrate their data and operations?
What are the practices employed by companies that experience best-in-class renewal rates for service contracts and subscription plans?
What are the best practices for compensating and motivating expansion and renewal sales?
How do we determine which expansions and renewals should be handled by our Sales teams, and which should be driven by our Customer Success teams, Renewals teams, or our Channel Partners?
What skills are required for our teams to close expansions and renewals, and what are the best practices for enabling them?
Learn more about how TSIA can help your organization promote customer growth and optimize your renewal rates.
Mining the Consumption Gap for Revenue Growth
Explore several best practices your organization can deploy right now to maximize revenue and reduce the risk for your subscription-based offers.
The Building Blocks of Customer Growth and Renewals
Organization strategy for renewing recurring revenue.
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Customer Experience Preferences in the Renewal Cycle
This Dataview shares how customers would like to interact during the renewal process.
The Power of Policy and the Guts to Govern: How Effective Use Policy and Governa
In this BCAS session, Jack Johnson, VP of Research for the Customer Growth and Renewal practice, will guide participants in an exploration of the . . .
Who Should Own Renewals: Why CSMs and Renewal Specialist Are the Right Choice
Whether building a renewal strategy from the ground up or improving customer success operations, come and share your story and learn from other . . .
The Critical Practices for Customer Growth and Retention (sponsored by Freshwork
Are you a Services or Customer Success executive who has responsibility for both renewal and growth? Are you a sales leader who wants to learn about . . .
TSIA Emerging Research: Creating, Growing, and Renewing Customer Value
As an unbiased research firm, TSIA is actively evaluating past and current industry trends, to continuously improve the data insight that comes from . . .
Rapid Research Response Poll Results: End of Support Life
This report is focused on industry trends with end-of-support-life policies for both software and hardware products.
Customer Growth and Renewal: Winning Plays for Successful Revenue Generation
Learn new trends in customer growth and renewal, and discover how to implement best practices for your CS and renewal organizations.
A Guide to Forecasting Recurring Revenue
In this document we will discuss common definitions, concepts, and models for renewal forecasting.
The State of Customer Growth and Renewal: 2021
Key trends and upcoming research in the area of customer growth and renewal for 2021.
Digitizing Renewals Survey
Technology companies are increasingly interested in deploying automation in their renewals workflow, yet common practices are not well established. . . .
TSIA conferences offer extensive insight and actionable takeaways for those in the subscription services community. You’ll discover how to optimize the subscription renewal process to scale your business and increase customer growth. Additionally, you will learn more about:
This elite group of professionals advises TSIA on how to best deliver relevant programs, research, and events to members.
Rob Rosa SVP, Worldwide Service Sales
Jeremy Aston VP, Customer Experience, Strategy, & Planning
Lou Mabley GSD Operations, VP Operations
Johan Kvist Client Success Facilitator
See the impact TSIA is making on the tech industry by helping customer growth and renewal organizations improve their performance.