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With the current economic conditions, companies are talking about cutting costs... but cutting in the wrong places could have long term negative impacts. Where do you cut back to reduce costs without compromising productivity or profits? And how do you find places where you can actually grow revenue? TSIA can help you with that. From maintaining revenue by maximizing renewals, to growing existing customer revenue through expand selling, and a whole lot more, we’ve got you covered. There’s no better time than now to be a TSIA customer growth and renewal member!
Creating a frictionless renewal landscape is vital to optimizing recurring revenue growth, but the associated challenges can often derail that success. At TSIA, we have a research and advisory practice dedicated to helping you optimize revenues throughout the customer lifecycle. We call this practice “Customer Growth and Renewal.”
TSIA’s Customer Growth and Renewal membership provides focused, data-informed research on proven practices for service and subscription revenue. This includes renewal of annuities, lead generation through services, cross-functional growth strategies, and frictionless renewal through subscription plans for XaaS business models and maintenance and support contracts. Whether you’re a traditional technology IT and services company, a born-in-the-cloud SaaS company, or an industrial equipment manufacturer, TSIA’s exclusive insights and customer growth and services renewal best practices can help you exceed your goals.
How do I benchmark my company’s recurring service revenue performance versus the industry?
What are the key metrics to measure the health of renewing revenues for cloud offerings?
What are the best practices for compensating and motivating customer facing teams to drive upsells and cross-sells?
How do we optimize our customer engagement model to grow revenue from existing customers?
How do I utilize autorenew terms and online payment options to reduce friction in the renewal process?
What are the best practices for growing existing customers in a subscription model?
What are the practices employed by companies that experience best-in-class renewal rates for service contracts and subscription plans?
How do we determine which upsells and cross-sells should be handled by which customer facing team?
How do we utilize data and analytics to drive new business within existing customers?
What skills are required for our teams to close expansions and renewals, and what are the best practices for enabling them?
How do we effectively convince our existing on-premise customers to move to our XaaS offerings and help them effectively migrate their data and operations?
Learn more about how TSIA can help your organization promote customer growth and optimize your renewal rates.
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Levers for Profitable Growth
Investor expectations are causing companies to shift their attention to investing in areas that will produce growth results.
TSIA Quick Poll: The Impact of Training on Product Subscription Renewal Rate
This data view breaks down survey results about the impact of training on product subscription renewal rates.
Customer Success and Renewals Utilization Survey
This data view reports on the current staffing levels, work type utilization, and scope of responsibilities for renewal specialists.
The State of Customer Growth and Renewals 2023
Learn four trends that technology companies are engaging as they optimize for growth and profitably in 2023.
Utilization Secrets of Customer Success and Renewals
An examination of time investments for customer success and renewals resources.
2023 H1 Customer Growth and Renewal KPI
This data view is an overview of 2023 H1 common KPI results.
Quick Poll Results: 2022 Renewal Charter
This data view highlights the findings from the 2022 Renewal Charter Quick Poll
Quick Poll Results: Expansion Charter for 2022
This report explores findings from the quick poll: Expansion Charter for 2022
The State of Customer Growth and Renewal: 2023
Annual customer success report that looks at the state of customer success organizations across the industry and their current business challenges.
Engaging Customer Success in the Sales Process
Key motions that customer success teams can take to engage in the sales process.
How to Deploy Auto Renewal Effectively From the Start
Learn the basics of how companies are effectively deploying auto-renewal capabilities to generate better outcomes.
2022 Customer Success, Growth, and Renewal Compensation Study
This document reports research findings on compensation data related to the roles involved in delivering customer success and contract renewal.
TSIA conferences offer extensive insight and actionable takeaways for those in the subscription services community. You’ll discover how to optimize the subscription renewal process to scale your business and increase customer growth. Additionally, you will learn more about:
This elite group of professionals advises TSIA on how to best deliver relevant programs, research, and events to members.
Rob Rosa SVP, Worldwide Service Sales
Lou Mabley SVP, Services Support Sales and Operations
Jeremy Aston VP, Sales Americas Software and Services
Marie-Pierre Belanger VP, Digital Services Product Management and Marketing
See the impact TSIA is making on the tech industry by helping customer growth and renewal organizations improve their performance.