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Customer Growth and Renewal


Your Resource for Navigating this Economy

With the current economic conditions, companies are talking about cutting costs... but cutting in the wrong places could have long term negative impacts.

Where do you cut back to reduce costs without compromising productivity or profits? And how do you find places where you can actually grow revenue? TSIA can help you with that.

From maintaining revenue by maximizing renewals, to growing existing customer revenue through expand selling, and a whole lot more, we’ve got you covered.

There’s no better time than now to be a TSIA customer growth and renewal member!

Get Recurring Customer Growth and Service Renewal Strategies
and Advisory with TSIA

Creating a frictionless renewal landscape is vital to optimizing recurring revenue growth, but the associated challenges can often derail that success. At TSIA, we have a research and advisory practice dedicated to helping you optimize revenues throughout the customer lifecycle. We call this practice “Customer Growth and Renewal.”

TSIA’s Customer Growth and Renewal membership provides focused, data-informed research on proven practices for service and subscription revenue. This includes renewal of annuities, lead generation through services, cross-functional growth strategies, and frictionless renewal through subscription plans for XaaS business models and maintenance and support contracts. Whether you’re a traditional technology IT and services company, a born-in-the-cloud SaaS company, or an industrial equipment manufacturer, TSIA’s exclusive insights and customer growth and services renewal best practices can help you exceed your goals.

Top Customer Growth and Service Renewal Challenges

Here are a few of the business challenges we help our
Customer Growth and Renewal members across the globe solve:

Benchmarking Customer Growth and Renewal
Optimizing Engagement Models for Customer Growth and Renewal
Compensation Models to Drive Upsell and Cross-Sell
Customer Engagement Models to Drive Upsell and Cross-Sell


Expand to see more business challenges we can help you solve+

TSIA Can Help

Learn more about how TSIA can help your organization promote customer growth and optimize your renewal rates.

Experience Our Customer Growth and Renewal Research

Get a glimpse into our vault of board-ready data insight and thought leadership in customer growth and renewal.

June 28

The Renewal Specialist An Essential Role for Profitable Revenue Growth

Discover the fundamental elements of SaaS revenue growth through renewals and expansion.

Data View

Data View: Auto-Renew Practices

This data view reports auto renewal practices in Customer Growth and Renewal.

Research Report

How to Find, Package and Close New Service Opportunities with Existing Customers

These steps will help your company grow service revenue from existing customers without investing heavily in additional sales and marketing resources.

Research Report

Levers for Profitable Growth

Investor expectations are causing companies to shift their attention to investing in areas that will produce growth results.

Data View

TSIA Quick Poll: The Impact of Training on Product Subscription Renewal Rate

This data view breaks down survey results about the impact of training on product subscription renewal rates.

Data View

Customer Success and Renewals Utilization Survey

This data view reports on the current staffing levels, work type utilization, and scope of responsibilities for renewal specialists.


The State of Customer Growth and Renewals 2023

Learn four trends that technology companies are engaging as they optimize for growth and profitably in 2023.

Research Report

Utilization Secrets of Customer Success and Renewals

An examination of time investments for customer success and renewals resources.

Data View

2023 H1 Customer Growth and Renewal KPI

This data view is an overview of 2023 H1 common KPI results.

Data View

Quick Poll Results: 2022 Renewal Charter

This data view highlights the findings from the 2022 Renewal Charter Quick Poll

Data View

Quick Poll Results: Expansion Charter for 2022

This report explores findings from the quick poll: Expansion Charter for 2022

Research Report

The State of Customer Growth and Renewal: 2023

Annual customer success report that looks at the state of customer success organizations across the industry and their current business challenges.


Attend a TSIA Conference

TSIA conferences offer extensive insight and actionable takeaways for those in the subscription services community. You’ll discover how to optimize the subscription renewal process to scale your business and increase customer growth. Additionally, you will learn more about:

  • Creating Customer Engagement Models to Drive Customer Growth and Renewal
  • Optimizing Renewal Rates for Services and Subscription Contracts
  • Best Practices for Customer Growth and Renewal in XaaS
Jack Johnson speaking at TSW

Meet Our Customer Growth and Renewal Executive

Jack Johnson is TSIA’s vice president of customer growth and renewal research. He works closely with member companies to deliver research and advisory programs focused on helping them grow and renew services revenue effectively.

Experience Our Community

Join our community of industry leaders.


Customer Growth and Renewal Advisory Board

This elite group of professionals advises TSIA on how to best deliver relevant programs, research, and events to members.

Extreme Networks

Rob Rosa
SVP, Worldwide Service Sales

Dell Technologies

Lou Mabley
SVP, Services Support Sales and Operations

Cisco Systems

Jeremy Aston
VP, Sales Americas Software and Services

Schneider Electric

Marie-Pierre Belanger
VP, Digital Services Product Management and Marketing


TSIA Member Outcomes

Improving customer growth and renewal performance.

See the impact TSIA is making on the tech industry by helping customer growth and renewal organizations improve their performance.