Welcome to the TSIA Blog
Want to stay up to date on the latest industry trends and developments impacting the technology and services space? You’re in the right place.
TSW 2026 Recap: 10 AI Customer Experience Takeaways
What 80+ sessions at TSW 2026 said about AI customer experience: the Promise Gap, outcome pricing, autonomous support and what services leaders do next.
October
TSW Live!
AI in Professional Services: Will It Shrink PS?
AI in professional services cuts the hours behind each project. See what that means for PS revenue, margins and delivery models in tech services.
October
TSW Live!
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Agentic AI in Customer Service: What It Can’t Do Yet
Agentic AI in customer service can resolve some cases end to end. See what AI agents handle well today, where they still fail, and how to deploy them.
October
TSW Live!
AI in Professional Services: Will It Shrink PS?
AI in professional services cuts the hours behind each project. See what that means for PS revenue, margins and delivery models in tech services.
October
TSW Live!
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Outcome-Based Pricing: When It Works and How to Start
Outcome-based pricing ties fees to results a customer can measure. Learn where it works in technology services, where it backfires, and how to pilot it.
October
TSW Live!
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Customer Lifecycle Management: What AI Changes
Customer lifecycle management was built for selling software seats. Here's how AI is changing land, adopt, expand and renew, and what to rebuild first.
October
TSW Live!
TSIA Conference 2026 Preview: What to Expect at TSW
Heading to the TSIA conference 2026 in Las Vegas? See TSW's three AI tracks, five keynotes and Monday workshops, then plan your week.
October
TSW Live!
AI in Customer Success: How To Build a Customer Success Capabilities Framework for the AI Era
Learn how AI in customer success is transforming traditional CS models. Explore the Customer Success 2.0 Framework and the seven capabilities needed to scale retention, expansion, and customer outcomes.
Customer Success
Customer Success
