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Embracing the Hybrid Work Environment: Navigating the Post-Pandemic New Normal

Over the past three years, our workplaces have experienced a makeover, transitioning from centralized setups to the very virtual and settling into a hybrid model.
Cross-Functional
For executives
Vele Galovski
January 11, 2023
January

What is Experience-Led Growth?

Experience-led growth (XLG) can be defined as a growth strategy focused on optimizing for effective and holistic customer experiences. Growth is realized by enabling the right experience, at the right time, via the preferred customer channel.
Offering Management
Offering Management
Hal Stanley
January 6, 2023
January

Auto-Renewals: To B2B, or Not To Be?

Jack Johnson
December 1, 2022
December

Quick Guide to Customer Success ROI

Customer Success
Customer Success
TSIA
September 7, 2022
September

Customer Success and Product Management Collaboration

With the rise of recurring revenue models in B2B, comes the rise of customer success’ role in helping customers realize value from their technology purchases.
Offering Management
For Department Leaders
Hal Stanley
August 11, 2022
August

3 Ways Tech Companies Can Thrive in an Economic Downturn

So, how can you turn an economic downturn into a business advantage? Here are three key strategies needed to not only survive, but thrive.
Cross-Functional
Thomas Lah
July 22, 2022
July

The Chief Revenue Officer and Their Growing Role in Tech Companies

Steve Frost
July 15, 2022
July

How to Grow Your Business in a Turbulent Economy

Companies are changing from large heavy field-facing sales organizations responsible for selling capital products and attached support, to virtual sales organizations capable of selling products as a service, enabled by robust digital-based technology and marketing.
Customer Growth and Renewal
For executives
Jack Johnson
July 14, 2022
July

How Customer Experience Evaluations Can Improve Education Services

Learning evaluations are key for successful education organizations, but are you taking time to also evaluate your customer’s experience?
Education Services
Education Services
Maria Manning-Chapman
July 1, 2022
July

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