Welcome to the TSIA Blog
Want to stay up to date on the latest industry trends and developments impacting the technology and services space? You’re in the right place.
What Makes A Successful Learning-as-a-Service Offer?
The XaaS model, which refers to “anything”-as-a-service, has become a hot topic in the technology services industry. In response to this growing trend, education service providers are starting to develop learning-as-a-service (LaaS) offers that include cloud-based tools, providing customers with even more accessibility to education resources that benefit learners and educators alike. Here are some things to keep in mind to help you get started in creating your own LaaS offering.
Education Services
For managers
How to Connect Your Service Offers to Business Value: Part 1
In this three part blog series, you'll learn how to painlessly connect your service offers to business value in the emerging B4B climate.
Customer Growth and Renewal
For Department Leaders
B4B Business Era: Services and Outcomes
The next decade will be the most exciting the tech services industry has ever existed thanks to emerging new B4B business models.
Cross-Functional
For executives
Escalation vs. Collaborative/Swarming Support Models
Comparison of common escalation and collaborative/swarming support models: which is ultimately better for the customer experience?
Support Services
For Department Leaders
Professional Services Trends: Moving from Products to Outcomes
The professional services industry faces the unique challenge of needing to transition from a product-based to an outcome-based services model.
Professional Services
For executives
