Luke Ronkowski serves as Senior Director of Managed Services Research at TSIA, where he specializes in helping technology companies build, scale, and optimize their managed services businesses. He bridges the gap between theoretical data and operational reality; he leverages TSIA’s research ecosystem and knowledge to lead member companies through complex business transformations via strategic advisory and workshops.

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With over 15 years of IT leadership, he held leadership roles at Enavate, Columbus Global, and Biz Technology Solutions, where he successfully led initiatives in service transformation, customer success, and profit optimization. His expertise focuses on the practical application of best practices—helping members execute measurable strategies optimizing their Managed Services P&L, refining organizational structures, and modernizing service delivery.