Introducing the Technology-as-a-Service Playbook
Updated:
March 15, 2016
|
min read

Introducing the Technology-as-a-Service Playbook

In our previous book, B4B, we talked about the rising popularity of cloud-based business models, and the transition technology companies are making from products to services. Now, it’s time for us to embark on the next part of this journey. As customers choose new ways to consume technology, more solutions providers are adding subscription-based technology-as-a-service (XaaS) offers into their portfolios. While the industry-wide shift to the cloud isn’t new, it’s clear that many businesses are still struggling to make their XaaS offer profitable.

In our newest book, Technology-as-a-Service Playbook: How to Grow a Profitable Subscription Business, we’re focusing on the next step in the B4B transformation by providing a game plan for technology companies to stand out in the cloud market and succeed in the future of XaaS. 

This is a book about the plays a company can run as they work to establish and optimize their own technology-as-a-service offer.

Technology-as-a-Service Playbook

Your Playbook for Creating a Successful Cloud Business

In order to meet and exceed the dramatic shift in customer expectations, new business models are emerging that change how technology is consumed and how solutions are delivered. Today, virtually every technology company now offers a solution using the technology-as-a-service business model, but there are still many more pieces to the puzzle when it comes to ensuring the profitability and scalability of a cloud business.

Download Chapter 2 of "Technology-as-a-Service Playbook"

In Technology-as-a-Service Playbook, TSIA's president and CEO J.B. Wood and I provide the industry background, frameworks, and action plan technology companies can use to grow and scale a profitable technology-as-a-service business. The book answers common questions about XaaS offers and business models, delivers compelling data on the current state of the industry, and provides deep coverage of topics relevant to any company looking to build and optimize a cloud business, such as:

  • The potential of XaaS offers to create the highest and most sustainable profits possible for technology companies. 
  • Why legacy technology companies are struggling to pivot from traditional technology offers to new XaaS offers, and what they can do to succeed. 
  • A detailed look at TSIA’s LAER customer engagement model, and why customer adoption is the best strategy for growing customers.
  • How to price and sell cloud (XaaS) offers, as well as a look at the specifics of setting the target financial models and metrics of a new XaaS offer.
  • How managed services is uniquely positioned to provide companies an entry point into XaaS. 
  • A closer look at changing channel models and how the role of success factors of go-to-market partners can alter in XaaS marketplaces. 

This book is designed to provide a set of plays you can run to move your XaaS business forward.

Technology-as-a-Service Playbook

Is your company prepared to take its XaaS offers to the next level? Download chapter 2 of Technology as a Service Playbook: How to Grow a Profitable Subscription Business today for a sneak peek at what you can learn about maximizing your cloud revenue.

The book will premiere at our spring conference, TSW San Diego 2016, and coincides with the conference theme of “Tech as a Service: Winning in the Cloud.” Be among the first to read it and don’t miss out on what top players in technology and services are saying about XaaS. Join us at the Hilton San Diego Bayfront, May 2-4, there’s still time to register and find out if your company has what it takes to win in the cloud! 

Smart Tip: Embrace Data-Driven Decision Making

Making smart, informed decisions is more crucial than ever. Leveraging TSIA’s in-depth insights and data-driven frameworks can help you navigate industry shifts confidently. Remember, in a world driven by artificial intelligence and digital transformation, the key to sustained success lies in making strategic decisions informed by reliable data, ensuring your role as a leader in your industry.

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RankConferenceBest ForCore FocusPrimary Audience
1Technology & Services WorldTechnology services transformationAI economics, profitability, XaaS, customer outcomesServices and customer executives
2Gartner IT Symposium/XpoEnterprise technology strategyCIO priorities, AI, governance, investmentCIOs and senior IT leaders
3ServiceNow KnowledgeService and workflow transformationAI workflows, ITSM, customer and employee operationsPlatform and operations leaders
4DreamforceCustomer and revenue transformationCRM, AI, data, sales, serviceCustomer and revenue leaders
5SaaStr AI AnnualB2B SaaS growthAI-native SaaS, GTM, customer success, scalingSaaS founders and executives
6AWS re:InventCloud and AI infrastructureCloud architecture, AI, data, securityTechnology and engineering leaders
7Microsoft IgniteEnterprise AI and Microsoft platformsCopilot, Azure, security, workplace transformationIT and digital leaders
8Google Cloud NextData, cloud, and agentic AIGemini, cloud infrastructure, data, securityCloud and AI leaders
9Web SummitGlobal technology trendsStartups, investment, AI, innovationFounders and business leaders
10RSAC ConferenceCybersecurity leadershipRisk, security operations, identity, AI securitySecurity and technology executives
CategoryDetails
OrganizerTSIA (Technology & Services Industry Association)
DatesOctober 19-21, 2026
LocationLas Vegas, Nevada
VenueARIA Resort & Casino
Primary AudienceTechnology services, customer success, professional services, support services, managed services, product, and executive leaders
Core ThemesAI economics, pricing and monetization, XaaS transformation, customer lifecycle, services profitability, operational scale, customer success, managed services
RegistrationOfficial Technology & Services World registration page (verify URL before publication)
Your Role or PriorityBest-Fit Conference
Technology services strategy and profitabilityTechnology & Services World
CIO and enterprise technology leadershipGartner IT Symposium/Xpo
Workflow and service operationsServiceNow Knowledge
Customer and revenue transformationDreamforce
B2B SaaS growthSaaStr AI Annual
Cloud infrastructure and managed servicesAWS re:Invent
Microsoft enterprise transformationMicrosoft Ignite
Data, cloud, and enterprise AIGoogle Cloud Next
Global technology networkingWeb Summit
Cybersecurity strategyRSAC Conference
If Your Priority Is...Best Conference
XaaS and services transformationTechnology & Services World
SaaS growth and go-to-marketSaaStr AI Annual
Customer and revenue processesDreamforce
Workflow transformationServiceNow Knowledge
Cloud servicesAWS re:Invent
Enterprise technology strategyGartner IT Symposium/Xpo