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This is one of many topics we’ll be covering at our Technology & Services World Conference October 18-20. Join us live in Las Vegas or virtually and attend our Customer Success track sessions to learn more about how to prepare your Customer Success organization for the mad rush to digital and get best practices from the industry’s leading customer success experts.
If your organization is trying to get smarter about digital and looking to advance your customer success team, watch my webinar “Four Digital Engagement Actions in Customer Success” or get in touch with a TSIA team member today.
September 28, 2021
Stephen Fulkerson is the vice president of customer success research for TSIA. Prior to joining TSIA, he served as the vice president of customer success at both Upland Software and Alert Logic. Stephen has over 25+ years of experience working in technology companies and has been a leader in professional services, technical account management, and business development for APAC and LATAM operations. Stephen started his career in Customer Success in 2004 and he has spent the bulk of his technical career-building Customer Success organizations and finds this work the most rewarding for both serving the customer and the company.
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The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at 800-876-6511 or we can call you.