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At our recent Technology & Services World conference, we honored the technology and services companies who have shown exceptional dedication to innovation and excellence in our annual TSIA STAR Awards ceremony. As one of the highest honors in tech, the STAR Awards are a way for these organizations to be publicly recognized by their peers as being among the best in the industry. We’re proud to announce this year’s winners and finalists and celebrate their achievements!

About the TSIA STAR Awards

For nearly 30 years, the STAR Awards is one of the highest honors in the technology and services industry, acknowledging the contribution of companies of all sizes to the continual improvement of technology services delivery industry-wide. Companies hoping to receive a STAR Award must first go through a rigorous evaluation process equipped with a data-backed story of how their technology service innovations have benefitted both their customers and their entire organization. The winners are then selected by TSIA's advisory board members.

2018 STAR Awards Winners by Category

The winners of this year's competition were chosen in categories that span the TSIA research practices of customer success, education services, expand selling, field services, managed services, professional services, service revenue generation, and support services. Here are this year's winners by category: 

  • Best Practices in Customer Success – Cisco Systems
  • Best Practices in Field Services – Dell EMC
  • Best Practices in Leveraging PSA for Service Excellence – Cisco Systems (Enterprise), Imprivata (SMB)
  • Best Practices in Service Offer Development – PTC
  • Best Practices in Support Services – SAP (Enterprise), Tricentis (SMB)
  • Innovation in Enabling Customer Outcomes – Professional Services – Cisco Systems (Enterprise), Ceridian (SMB)
  • Innovation in Education Services – Mentor, a Siemens Company
  • Innovation in Expand Selling – Microsoft
  • Innovation in Knowledge Management – Ellucian (Enterprise), nCino (SMB)
  • Innovation in Leveraging Analytics for Service Excellence – Dell, Inc. (Enterprise), Digital Hands (SMB)
  • Innovation in a Standard Managed Service Offering and/or Catalog – HP, Inc.
  • Transformation of Support Services – Dimension Data (Enterprise), SumTotal Systems (SMB)

We would also like to congratulate this year’s finalists: 8x8, CA Technologies, Dell Inc., Dell Technologies, Informatica, Kaspersky Lab, and Riverbed Technology.

Congratulations, everyone! You’ve all gone above and beyond in demonstrating your commitment to outstanding innovation, leadership, and excellence, and we're thrilled to celebrate you.

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Sheri Kennedy

About Author Sheri Kennedy

Sheri Kennedy is the senior member programs manager for TSIA. With over 20 years in the technology industry, she applies her experience by working closely with TSIA member companies to help them showcase and enhance the great things they are doing. Sheri helps TSIA members celebrate success and focus on constant improvement, both organizationally and at the individual level.

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