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J.B. Wood is president and CEO of the Technology & Services Industry Association (TSIA), the leading association for today's technology and services organizations. Through TSIA, Wood works with the world's largest B2B technology companies on strategies to increase growth and profitability through the optimization of their services, sales, product, and channel operations.
He is a frequent industry speaker on the topics of business outcome engineering, X-as-a-Service (XaaS) business models, transformations in the traditional customer-supplier relationship, and TSIA's LAER customer engagement model (Land, Adopt, Expand, and Renew).
Wood has authored several popular books, including Complexity Avalanche (2009), Consumption Economics (2011), B4B (2013), Technology-as-a-Service Playbook: How to Grow a Profitable Subscription Business (2016) and Digital Hesitation: Why B2B Companies Aren’t Reaching Their Full Digital Potential (2022) He has also appeared in such leading publications as Fortune, The New York Times, and The Wall Street Journal.
J.B. frequently writes about these topics on the TSIA blog: customer outcomes, B4B, X-as-a-Service (XaaS), and the LAER Model.
What B2B Leaders Must Do for True Transformation
Learn what “full digital potential” means and why both old and new B2B organizations are struggling to achieve it.
Keynote | Fireside Chat: We Live in a Transformative Hybrid World (sponsored by
There is currently a “Transformation Divide” that is widening across industries. The winners have sprinted ahead, while 2/3 (67%) of CEOs feel that . . .
Closing Keynote | The Two Futures of Customer Engagement
There is a real Y in the road coming for B2B companies. It’s driven by the sustainability (or lack thereof) of the dominant customer engagement . . .
Chapter 2 Preview: Complexity Kills
Read chapter 2 of TSIA's upcoming book, Digital Hesitation, to find out why your offers and operations must be simplified.
Chapter 1 Preview: Digital Hesitation
Get a sneak peek of TSIA's new book, Digital Hesitation, and see why it's a must-read for every B2B tech company.
The Shape of the Travel Recovery: A Sip and Learn Event
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Keynote | Fireside Chat: The New Attributes of Winning Companies
B2B technology companies were already in the middle of seismic business model shifts before the pandemic even began. As TSIA has shown, the last year . . .
Industry Scenarios How Do Technology Companies Set Up for Success Post Crisis
Learn why technology companies should be planning and preparing now for the economic growth that will surely return.
Managing Through This Crisis 1
In this keynote J.B. and Thomas will uncover some of the winning plays that companies are using.
Capital on Tap
Release capital from existing operations to accelerate your transformation.
Keynote | The Future of Enterprise Selling: A Fireside Chat
As technology-driven industries move toward selling subscriptions and promising business outcomes, the operating models of tech companies must also . . .
Opening Keynote | Setting the Conditions for Success (sponsored by CSS Corp)
We already know that renewable offers force tech companies to put a premium on customer success. Companies are implementing new processes and . . .