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J.B. Wood is president and CEO of the Technology Services Industry Association (TSIA), the leading association for today's technology and services organizations. Through TSIA, Wood works with the world's largest technology companies on strategies to extend their innovation platform beyond the lab and into the customer experience, particularly in the age of cloud and managed services.
He is a frequent industry speaker on the topics of business outcome engineering, X-as-a-Service (XaaS) business models, transformations in the traditional customer-supplier relationship, and TSIA's LAER customer engagement model (Land, Adopt, Expand, and Renew).
Wood has authored several popular books, including Complexity Avalanche: Overcoming the Threat to Technology Adoption (2009), Consumption Economics: The New Rules of Tech (2011), B4B: How Technology and Big Data Are Reinventing the Customer-Supplier Relationship (2013), and Technology-as-a-Service Playbook: How to Grow a Profitable Subscription Business (2016). He has also appeared in such leading publications as Fortune, The New York Times, and The Wall Street Journal.
J.B. frequently writes about these topics on the TSIA blog: customer outcomes, B4B, X-as-a-Service (XaaS), and the LAER Model.
Closing Keynote | The Two Futures of Customer Engagement
There is a real Y in the road coming for B2B companies. It’s driven by the sustainability (or lack thereof) of the dominant customer engagement . . .
Keynote | Fireside Chat: We Live in a Transformative Hybrid World (sponsored by
There is currently a “Transformation Divide” that is widening across industries. The winners have sprinted ahead, while 2/3 (67%) of CEOs feel that . . .
Chapter 2 Preview: Complexity Kills
Read chapter 2 of TSIA's upcoming book, Digital Hesitation, to find out why your offers and operations must be simplified.
Chapter 1 Preview: Digital Hesitation
Get a sneak peek of TSIA's new book, Digital Hesitation, and see why it's a must-read for every B2B tech company.
The Shape of the Travel Recovery: A Sip and Learn Event
Keynote | Fireside Chat: The New Attributes of Winning Companies
B2B technology companies were already in the middle of seismic business model shifts before the pandemic even began. As TSIA has shown, the last year . . .
Industry Scenarios How Do Technology Companies Set Up for Success Post Crisis
Learn why technology companies should be planning and preparing now for the economic growth that will surely return.
Managing Through This Crisis 1
In this keynote J.B. and Thomas will uncover some of the winning plays that companies are using.
Capital on Tap
Release capital from existing operations to accelerate your transformation.
Keynote | The Future of Enterprise Selling: A Fireside Chat
As technology-driven industries move toward selling subscriptions and promising business outcomes, the operating models of tech companies must also . . .
Opening Keynote | Setting the Conditions for Success (sponsored by CSS Corp)
We already know that renewable offers force tech companies to put a premium on customer success. Companies are implementing new processes and . . .
TSIA Checklist for Success
Comprehensive checklist to be used throughout the pre-sales process to ensure the best possible result for both the customer and the supplier.
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.