J.B. Wood

President & CEO

J.B. Wood is president and CEO of the Technology Services Industry Association (TSIA), the leading association for today's technology and services organizations. Through TSIA, Wood works with the world's largest technology companies on strategies to extend their innovation platform beyond the lab and into the customer experience, particularly in the age of cloud and managed services.

J.B. Wood

See What I'm Up To

Check out the most recent resources by J.B.

Research Report

B4B: Chapter 1 Download

Download the first chapter of TSIA's latest book, B4B, to discover what's required for sustainable growth and profitability in a pay-per-use world.


How Customer Success is Transforming the Enterprise

Listen to TSIA President JB Wood and Gainsight CCO Dan Steinman as they explore how enterprises are embracing Customer Success methodologies.


Accelerate Your Cloud Evolution Using Support Infrastructure

This webinar answers challenging questions including what portfolio services are needed to support cloud offerings and what metrics to focused on.


Customer Success: Organization or Set of Offers?

In this webinar J.B. Wood shares the framework around Land and Expand Selling and Customer Success plus how to add critical new revenue streams.