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Vele Galovski

VP, Support and Field Services Research

Vele Galovski is the vice president of support and field services research for TSIA. In this role, he works closely with member companies to deliver research and advisory programs focused on helping them optimize customer support and field service delivery and engineer profitable customer outcomes.

Top Support and Field Services Advisory Engagements

  • TSIA Point of View
  • Engineering Customer Outcomes
  • How to Achieve Your Strategic Plan
  • Creating Differentiated Field Service Offers
  • Field Services Premium Benchmarking
  • Support Services Premium Benchmarking
  • Service Delivery Channel Optimization
  • Field Services LAER Readiness Assessment

The Power of Artificial Intelligence in Support Services

TSIA delves into AI in support services, considering hype vs. practicality, framework, deployment, and case studies.


From Service to Success Reinventing the role of the Field Service Engineer

Learn how reduced break/fix incidents create opportunities to focus on customer success, redefine roles, and build new career paths.

Research Report

The Digital and Service Transformation of Keysight Technologies Case Study

This report looks at the value of telemetry and connectivity with customers and the installed base.


The State of Support Services 2023

Join us for the latest in support services research and get the keys to succeeding in 2023 and beyond.


Optimizing Your Services Supply Chain

Join us as we dive into TSIA’s benchmark data and look to the future of spare parts, logistics, and supply chain to help you optimize your operation.


The State of Field Services 2023

Get the latest TSIA research on field services trends, revenue growth opportunities, and profitable cost-cutting methods.

Research Report

The State of Field Services: 2023

An overview of the capabilities in which field services organizations must invest during 2023 and beyond.

Research Report

The State of Support Services: 2023

This report discusses key marketplace trends and critical capabilities that support services organizations must acquire to ensure success in 2023.


What Your Digital Transformation Strategy Could be Missing

Optimize your company’s digital transformation by including product telemetry in your strategy.

Research Report

Digital Acceleration

This paper on digital acceleration addresses the two waves of digital transformation and examines the DCX transformation process.


Better Workforce Management to Optimize Cost and Customer Experience for Support

Learn methodologies for resourcing support centers to ensure you have the right amount of support engineers, with the right skills, at the right time.


The State of Field Services 2022

Learn which field service trends and capabilities your organization needs to embrace to succeed in 2022 and beyond, including digital transformation.