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Vele Galovski

VP, Support and Field Services Research

Vele Galovski is the vice president of support and field services research for TSIA. In this role, he works closely with member companies to deliver research and advisory programs focused on helping them optimize customer support and field service delivery and engineer profitable customer outcomes.



Top Support and Field Services Advisory Engagements

  • TSIA Point of View
  • Engineering Customer Outcomes
  • How to Achieve Your Strategic Plan
  • Creating Differentiated Field Service Offers
  • Field Services Premium Benchmarking
  • Support Services Premium Benchmarking
  • Service Delivery Channel Optimization
  • Field Services LAER Readiness Assessment
 
 
 

Research and Webinars

Check out the most recent Support and Field Services resources.


Webinar
November 02

Using the LAER Framework for Field Services Workforce Management

Learn how to use TSIA’s LAER model to help your Field Services organization optimize capacity planning and workforce management to meet changing SLAs.

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Panel | Collaborative Swarming, An Industry Perspective

For as long as anyone can remember, organizing customer support around “tiered” models has been the default organizational construct in the . . .

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Designing Your Support Organization for XaaS Transformation

If your company provides remote services to customers to help them stand up and maintain access to your technology, this webinar is for you.

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Research Report

Hard Denial

The journey that technology companies with on-premise, disconnected offers need to make to become more competitive in today’s marketplace.

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Unlocking Revenue Growth with Customer Loyalty in Field Services

Get insight and benchmark data on how to implement a comprehensive customer satisfaction and loyalty process to ensure recurring revenue growth.

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Research Report

Spare Parts and Logistics 2019 Multi-Member Survey Report

Results of the TSIA annual Multi-Member Survey that is focused on the hottest topics and concerns around spare parts and logistics.

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Talent Management and the New Career Path (sponsored by Field Nation)

Covid has been the great accelerator. We often talk about the acceleration of connected product adoption or proactive support tools. We are . . .

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What Goes Into a Differentiated Service Offer?

The median number of offers in our field services benchmark is 5. However, we often see members struggle to drive revenue from the premium offers. . . .

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The State of Services for Industrial Equipment Manufacturers 2021

Get insight into emerging trends in industrial equipment and key focus areas for 2021, including strategic planning for digital transformation.

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Digital Transformation at Schneider Electric Power Systems and Services

With both data and technology growing exponentially, the digital transformation has incredible potential to open new revenue streams and upend . . .

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Strategies to Migrate From Product Attached to Outcome and Subscription Offers f

The pandemic is recognized as an accelerator of the digital transformation and the shift from Capex to Opex models with XaaS and subscription offers. . . .

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Improving the Customer Experience with Omnichannel (sponsored by Coveo)

Continuing to ignore your customer channel preferences oftentimes results in disappointment for your customers and inefficiency for your support . . .