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Vele Galovski is the vice president of support and field services research for TSIA. In this role, he works closely with member companies to deliver research and advisory programs focused on helping them optimize customer support and field service delivery and engineer profitable customer outcomes.
During his career as a services executive, he has provided thought leadership and driven breakthrough performance in high profile assignments in a diverse set of companies including: Xerox, Eastman Kodak, Bank of America, NVR and several Cloud Services startups.
Throughout his nearly 30 years in the industry, Vele has consistently driven double digit top line growth with a proven retain, gain, and grow strategy; and bottom line profitability with a focused “cost down” process. He has been awarded a patent “Method and system to manage achieving an objective”, is a Six Sigma Black Belt, and is a Licensed Professional Engineer. Vele has also written a book, The Perpetual Innovation Machine, which describes a holistic approach to management based on ambitious goal setting, data driven analysis, skillful prioritization, inspiring leadership, and the “lost art” of employee engagement.
Vele earned his MBA and Civil and Environmental Engineering BS from Clarkson University in Potsdam, NY.
Vele frequently writes about these topics on the TSIA blog on the topics of field services, artificial intelligence (AI), intro to the Internet of Things (IoT), and spare parts logistics.
Using the LAER Framework for Field Services Workforce Management
Learn how to use TSIA’s LAER model to help your Field Services organization optimize capacity planning and workforce management to meet changing SLAs.
Panel | Collaborative Swarming, An Industry Perspective
For as long as anyone can remember, organizing customer support around “tiered” models has been the default organizational construct in the . . .
Designing Your Support Organization for XaaS Transformation
If your company provides remote services to customers to help them stand up and maintain access to your technology, this webinar is for you.
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The journey that technology companies with on-premise, disconnected offers need to make to become more competitive in today’s marketplace.
Unlocking Revenue Growth with Customer Loyalty in Field Services
Get insight and benchmark data on how to implement a comprehensive customer satisfaction and loyalty process to ensure recurring revenue growth.
Spare Parts and Logistics 2019 Multi-Member Survey Report
Results of the TSIA annual Multi-Member Survey that is focused on the hottest topics and concerns around spare parts and logistics.
Talent Management and the New Career Path (sponsored by Field Nation)
Covid has been the great accelerator. We often talk about the acceleration of connected product adoption or proactive support tools. We are . . .
What Goes Into a Differentiated Service Offer?
The median number of offers in our field services benchmark is 5. However, we often see members struggle to drive revenue from the premium offers. . . .
The State of Services for Industrial Equipment Manufacturers 2021
Get insight into emerging trends in industrial equipment and key focus areas for 2021, including strategic planning for digital transformation.
Digital Transformation at Schneider Electric Power Systems and Services
With both data and technology growing exponentially, the digital transformation has incredible potential to open new revenue streams and upend . . .
Strategies to Migrate From Product Attached to Outcome and Subscription Offers f
The pandemic is recognized as an accelerator of the digital transformation and the shift from Capex to Opex models with XaaS and subscription offers. . . .
Improving the Customer Experience with Omnichannel (sponsored by Coveo)
Continuing to ignore your customer channel preferences oftentimes results in disappointment for your customers and inefficiency for your support . . .
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.