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Vele Galovski

VP, Support and Field Services Research

Vele Galovski is the vice president of support and field services research for TSIA. In this role, he works closely with member companies to deliver research and advisory programs focused on helping them optimize customer support and field service delivery and engineer profitable customer outcomes.

Top Support and Field Services Advisory Engagements

  • TSIA Point of View
  • Engineering Customer Outcomes
  • How to Achieve Your Strategic Plan
  • Creating Differentiated Field Service Offers
  • Field Services Premium Benchmarking
  • Support Services Premium Benchmarking
  • Service Delivery Channel Optimization
  • Field Services LAER Readiness Assessment

Vele Galovski Talks About Field Services


Research and Webinars

Check out the most recent Support and Field Services resources.

May 19

The State of Services for Industrial Equipment Manufacturers 2021

Get insight into emerging trends in industrial equipment and key focus areas for 2021, including strategic planning for digital transformation.


Improving the Customer Experience with Omnichannel (sponsored by Coveo)

Continuing to ignore your customer channel preferences oftentimes results in disappointment for your customers and inefficiency for your support . . .


The State of Support Services 2021

If your company provides remote services to customers to help them stand up and maintain access to your technology, this webinar is for you.

Research Report

Engineering Customer Outcomes

This paper examines the gap between the hype of outcome engineering and current reality, and how to overcome it.

Research Report

The State of Support Services: 2021

This report discusses key marketplace trends and critical capabilities that support services organizations must acquire to ensure success in 2021.


The State of Field Services 2021

If your company has equipment on customer premise that you service, this webinar is for you. Learn key trends and core capabilities for success.

White Papers

The Evolution of the Support Services Business Model

Trends, business models, strategies, and the future of support services business models.

Research Report

The State of Field Services: 2021

An overview of the challenges faced by field services organizations and offering a path forward during 2021 and beyond.

Research Report

Your Mess for More

Topics highly relevant to any technology provider that has a majority of their technology still running on premise within the customer’s environment.


Transformation from Traditional to Outcome Services for Hardware Manufacturers

We’ll share case studies, discuss why field service is in the best position to help deliver outcomes, and provide tips on how to align your strategy.

Research Report

Hardware Manufacturer's Strategic Growth Plan

Four common reasons cause many strategic plans fail. This strategic growth plan addresses pitfalls so you can set your organization up for success.


Enabling the Journey from Reactive to Predictive to Proactive Support

Learn best practices from industry experts on how to move from reactive to predictive to proactive support and improve customer business outcomes.