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Vele Galovski is the vice president of support and field services research for TSIA. In this role, he works closely with member companies to deliver research and advisory programs focused on helping them optimize customer support and field service delivery and engineer profitable customer outcomes.
During his career as a services executive, he has provided thought leadership and driven breakthrough performance in high profile assignments in a diverse set of companies including: Xerox, Eastman Kodak, Bank of America, NVR and several Cloud Services startups.
Throughout his nearly 30 years in the industry, Vele has consistently driven double digit top line growth with a proven retain, gain, and grow strategy; and bottom line profitability with a focused “cost down” process. He has been awarded a patent “Method and system to manage achieving an objective”, is a Six Sigma Black Belt, and is a Licensed Professional Engineer. Vele has also written a book, The Perpetual Innovation Machine, which describes a holistic approach to management based on ambitious goal setting, data driven analysis, skillful prioritization, inspiring leadership, and the “lost art” of employee engagement.
Vele earned his MBA and Civil and Environmental Engineering BS from Clarkson University in Potsdam, NY.
Vele frequently writes about these topics on the TSIA blog on the topics of field services, artificial intelligence (AI), intro to the Internet of Things (IoT), and spare parts logistics.
The State of Services for Industrial Equipment Manufacturers 2021
Get insight into emerging trends in industrial equipment and key focus areas for 2021, including strategic planning for digital transformation.
Improving the Customer Experience with Omnichannel (sponsored by Coveo)
Continuing to ignore your customer channel preferences oftentimes results in disappointment for your customers and inefficiency for your support . . .
The State of Support Services 2021
If your company provides remote services to customers to help them stand up and maintain access to your technology, this webinar is for you.
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Engineering Customer Outcomes
This paper examines the gap between the hype of outcome engineering and current reality, and how to overcome it.
The State of Support Services: 2021
This report discusses key marketplace trends and critical capabilities that support services organizations must acquire to ensure success in 2021.
The State of Field Services 2021
If your company has equipment on customer premise that you service, this webinar is for you. Learn key trends and core capabilities for success.
The Evolution of the Support Services Business Model
Trends, business models, strategies, and the future of support services business models.
The State of Field Services: 2021
An overview of the challenges faced by field services organizations and offering a path forward during 2021 and beyond.
Your Mess for More
Topics highly relevant to any technology provider that has a majority of their technology still running on premise within the customer’s environment.
Transformation from Traditional to Outcome Services for Hardware Manufacturers
We’ll share case studies, discuss why field service is in the best position to help deliver outcomes, and provide tips on how to align your strategy.
Hardware Manufacturer's Strategic Growth Plan
Four common reasons cause many strategic plans fail. This strategic growth plan addresses pitfalls so you can set your organization up for success.
Enabling the Journey from Reactive to Predictive to Proactive Support
Learn best practices from industry experts on how to move from reactive to predictive to proactive support and improve customer business outcomes.
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.