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Vele Galovski is the vice president of support and field services research for TSIA. In this role, he works closely with member companies to deliver research and advisory programs focused on helping them optimize customer support and field service delivery and engineer profitable customer outcomes.
During his career as a services executive, he has provided thought leadership and driven breakthrough performance in high profile assignments in a diverse set of companies including: Xerox, Eastman Kodak, Bank of America, NVR and several Cloud Services startups.
Throughout his nearly 30 years in the industry, Vele has consistently driven double digit top line growth with a proven retain, gain, and grow strategy; and bottom line profitability with a focused “cost down” process. He has been awarded a patent “Method and system to manage achieving an objective”, is a Six Sigma Black Belt, and is a Licensed Professional Engineer. Vele has also written a book, The Perpetual Innovation Machine, which describes a holistic approach to management based on ambitious goal setting, data driven analysis, skillful prioritization, inspiring leadership, and the “lost art” of employee engagement.
Vele earned his MBA and Civil and Environmental Engineering BS from Clarkson University in Potsdam, NY.
Vele frequently writes about these topics on the TSIA blog on the topics of field services, artificial intelligence (AI), intro to the Internet of Things (IoT), and spare parts logistics.
Enabling the Journey from Reactive to Predictive to Proactive Support
Learn best practices from industry experts on how to move from reactive to predictive to proactive support and improve customer business outcomes.
The Layers of Customer Loyalty
Join TSIA’s team of support services research executives as they share benchmark data to provide insights on the three layers of customer loyalty.
The State of Support Services: 2020
This report discusses key marketplace trends and critical capabilities that support services organizations must acquire to ensure success in 2020.
The Future of Field Services The Impact of COVID 19
Get insight into the future of OEM business models, the role of remote services, workforce management, and key capabilities to succeed post-pandemic.
Slides | Successfully Partnering with 3rd Parties in Field Services
Discover outsourcing models, performance metrics, operational best practices, and much more.
Slides | Reactive and Predictive and Prescriptive Support Oh My!
Making the move from Reactive to Predictive to Proactive / Prescriptive Support for all support organizations.
Successfully Partnering with 3rd Parties in Field Services 1
We'll set the record straight on field service metrics, best practices, and more.
Reactive and Predictive and Prescriptive Support Oh My
Learn the benefits of moving from Reactive to Predictive to Proactive / Prescriptive Support in support organizations.
Impact of COVID-19 on OEM Field Service Organizations
This report looks at the impact of COVID-19 on OEM field service organizations.
The State of Field Services 2020
Watch this 45-minute on-demand webinar to get insight into how COVID-19 is impacting OEM field service organizations.
The State of Support Services 2020
Learn which support services trends are driving growth and transformation this year and find out which capabilities will be necessary for success.
The State of Field Services: 2020
This report discusses key marketplace trends and critical capabilities that field services organizations must acquire to ensure success in 2020.
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