This content is currently only available to TSIA members.

If you believe you are seeing this message in error,
please let us know.

Vele Galovski

VP, Support and Field Services Research

Vele Galovski is the vice president of support and field services research for TSIA. In this role, he works closely with member companies to deliver research and advisory programs focused on helping them optimize customer support and field service delivery and engineer profitable customer outcomes.



Vele Galovski

Vele Galovski Talks About Field Services

 

How TSIA Advisory Works With You

Strategic Advisory graphic

Top Support and Field Services Advisory Engagements

  • TSIA Point of View
  • Engineering Customer Outcomes
  • How to Achieve Your Strategic Plan
  • Creating Differentiated Field Service Offers
  • Field Services Premium Benchmarking
  • Support Services Premium Benchmarking
  • Service Delivery Channel Optimization
  • Field Services LAER Readiness Assessment
 
 

See What I'm Up To

Check out the most recent field services resources.


Webinar
September 30

Enabling the Journey from Reactive to Predictive to Proactive Support

Learn best practices from industry experts on how to move from reactive to predictive to proactive support and improve customer business outcomes.

video-icon

The Layers of Customer Loyalty

Join TSIA’s team of support services research executives as they share benchmark data to provide insights on the three layers of customer loyalty.

documents-icon
Research Report

The State of Support Services: 2020

This report discusses key marketplace trends and critical capabilities that support services organizations must acquire to ensure success in 2020.

video-icon

The Future of Field Services The Impact of COVID 19

Get insight into the future of OEM business models, the role of remote services, workforce management, and key capabilities to succeed post-pandemic.

documents-icon
Research Report

Slides | Successfully Partnering with 3rd Parties in Field Services

Discover outsourcing models, performance metrics, operational best practices, and much more.

documents-icon
Research Report

Slides | Reactive and Predictive and Prescriptive Support Oh My!

Making the move from Reactive to Predictive to Proactive / Prescriptive Support for all support organizations.

video-icon

Successfully Partnering with 3rd Parties in Field Services 1

We'll set the record straight on field service metrics, best practices, and more.

video-icon

Reactive and Predictive and Prescriptive Support Oh My

Learn the benefits of moving from Reactive to Predictive to Proactive / Prescriptive Support in support organizations.

documents-icon
Research Report

Impact of COVID-19 on OEM Field Service Organizations

This report looks at the impact of COVID-19 on OEM field service organizations.

video-icon

The State of Field Services 2020

Watch this 45-minute on-demand webinar to get insight into how COVID-19 is impacting OEM field service organizations.

video-icon

The State of Support Services 2020

Learn which support services trends are driving growth and transformation this year and find out which capabilities will be necessary for success.

documents-icon
Research Report

The State of Field Services: 2020

This report discusses key marketplace trends and critical capabilities that field services organizations must acquire to ensure success in 2020.