This content is currently only available to TSIA members.

If you believe you are seeing this message in error,
please let us know.

Vele Galovski

VP, Support and Field Services Research

Vele Galovski is the vice president of support and field services research for TSIA. In this role, he works closely with member companies to deliver research and advisory programs focused on helping them optimize customer support and field service delivery and engineer profitable customer outcomes.



Top Support and Field Services Advisory Engagements

  • TSIA Point of View
  • Engineering Customer Outcomes
  • How to Achieve Your Strategic Plan
  • Creating Differentiated Field Service Offers
  • Field Services Premium Benchmarking
  • Support Services Premium Benchmarking
  • Service Delivery Channel Optimization
  • Field Services LAER Readiness Assessment
 
 
 

Research and Webinars

Check out the most recent Support and Field Services resources.


Webinar
June 07

From Traditional to XaaS Hardware: Navigating Your Digital Transformation

Join us as we discuss the waves of digital transformation for industrial equipment companies and the digital capabilities needed for each.

video-icon

Better Workforce Management to Optimize Cost and Customer Experience for Support

Learn methodologies for resourcing support centers to ensure you have the right amount of support engineers, with the right skills, at the right time.

video-icon

The State of Field Services 2022

Learn which field service trends and capabilities your organization needs to embrace to succeed in 2022 and beyond, including digital transformation.

documents-icon
Research Report

The State of Field Services: 2022

An overview of the capabilities in which field services organizations must invest during 2022 and beyond.

video-icon

The State of Support Services 2022

If your company provides remote services to customers to help them stand up and maintain access to your technology, this webinar is for you.

documents-icon
Research Report

The State of Support Services: 2022

This report discusses key marketplace trends and critical capabilities that support services organizations must acquire to ensure success in 2022.

video-icon

Using the LAER Framework for Field Services Workforce Management

Learn how to use TSIA’s LAER model to help your Field Services organization optimize capacity planning and workforce management to meet changing SLAs.

graphics-icon

Panel | Collaborative Swarming, An Industry Perspective

For as long as anyone can remember, organizing customer support around “tiered” models has been the default organizational construct in the . . .

video-icon

Designing Your Support Organization for XaaS Transformation

This TSIA webinar is designed for organizations to better stand up customers and allow for improved access to your company's technology.

documents-icon
Research Report

Hard Denial

The journey that technology companies with on-premise, disconnected offers need to make to become more competitive in today’s marketplace.

video-icon

Unlocking Revenue Growth with Customer Loyalty in Field Services

Get insight and benchmark data on how to implement a comprehensive customer satisfaction and loyalty process to ensure recurring revenue growth.

documents-icon
Research Report

Spare Parts and Logistics 2019 Multi-Member Survey Report

Results of the TSIA annual Multi-Member Survey that is focused on the hottest topics and concerns around spare parts and logistics.