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Vele Galovski

VP, Support and Field Services Research

Vele Galovski is the vice president of support and field services research for TSIA. In this role, he works closely with member companies to deliver research and advisory programs focused on helping them optimize customer support and field service delivery and engineer profitable customer outcomes.



Vele Galovski

Vele Galovski Talks About Field Services

 

How TSIA Advisory Works With You

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Top Support and Field Services Advisory Engagements

  • TSIA Point of View
  • Engineering Customer Outcomes
  • How to Achieve Your Strategic Plan
  • Creating Differentiated Field Service Offers
  • Field Services Premium Benchmarking
  • Support Services Premium Benchmarking
  • Service Delivery Channel Optimization
  • Field Services LAER Readiness Assessment
 
 
 

Research and Webinars

Check out the most recent Support and Field Services resources.


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Enabling the Journey from Reactive to Predictive to Proactive Support

Learn best practices from industry experts on how to move from reactive to predictive to proactive support and improve customer business outcomes.

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Emerging Trends in Managing the Customer Lifecycle in Industrial Equipment

Join us as we explore the state of services in industrial equipment and discuss how the pandemic is accelerating digital transformation for OEMs.

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Research Report

Field Services Workforce Compensation Study 2019 Report (Abridged)

Results of the TSIA 2019 Field Services Workforce Compensation Study.

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The Layers of Customer Loyalty

Join TSIA’s team of support services research executives as they share benchmark data to provide insights on the three layers of customer loyalty.

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Research Report

The State of Support Services: 2020

This report discusses key marketplace trends and critical capabilities that support services organizations must acquire to ensure success in 2020.

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The Future of Field Services The Impact of COVID 19

Get insight into the future of OEM business models, the role of remote services, workforce management, and key capabilities to succeed post-pandemic.

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Research Report

Slides | Successfully Partnering with 3rd Parties in Field Services

Discover outsourcing models, performance metrics, operational best practices, and much more.

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Research Report

Slides | Reactive and Predictive and Prescriptive Support Oh My!

Making the move from Reactive to Predictive to Proactive / Prescriptive Support for all support organizations.

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Support Services | Reactive and Predictive and Prescriptive Support Oh My!

The benefits of moving from Reactive to Predictive to Proactive / Prescriptive Support are huge for all support organizations. Responding to problems . . .

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Field Services | Successfully Partnering with 3rd Parties in Field Services

The increase in XaaS revenues, the rise of the business buyer, and industry restructuring are all disrupting the traditional relationship between . . .

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Successfully Partnering with 3rd Parties in Field Services 1

We'll set the record straight on field service metrics, best practices, and more.

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Reactive and Predictive and Prescriptive Support Oh My

Learn the benefits of moving from Reactive to Predictive to Proactive / Prescriptive Support in support organizations.