Vele Galovski

VP, Support and Field Services Research

Vele Galovski is the vice president of support and field services research for TSIA. In this role, he works closely with member companies to deliver research and advisory programs focused on helping them optimize customer support and field service delivery and engineer profitable customer outcomes.



Vele Galovski

Vele Galovski Talks About Field Services

 

How TSIA Advisory Works With You

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Top Support and Field Services Advisory Engagements

  • TSIA Point of View
  • Engineering Customer Outcomes
  • How to Achieve Your Strategic Plan
  • Creating Differentiated Field Service Offers
  • Field Services Premium Benchmarking
  • Support Services Premium Benchmarking
  • Service Delivery Channel Optimization
  • Field Services LAER Readiness Assessment
 
 

See What I'm Up To

Check out the most recent field services resources.


Webinar
June 10

The Future of Field Services The Impact of COVID 19

Get insight into the future of OEM business models, the role of remote services, workforce management, and key capabilities to succeed post-pandemic.

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Research Report

Slides | Successfully Partnering with 3rd Parties in Field Services

Discover outsourcing models, performance metrics, operational best practices, and much more.

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Research Report

Slides | Reactive and Predictive and Prescriptive Support Oh My!

Making the move from Reactive to Predictive to Proactive / Prescriptive Support for all support organizations.

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Successfully Partnering with 3rd Parties in Field Services 1

We'll set the record straight on field service metrics, best practices, and more.

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Reactive and Predictive and Prescriptive Support Oh My

Learn the benefits of moving from Reactive to Predictive to Proactive / Prescriptive Support in support organizations.

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Research Report

Impact of COVID-19 on OEM Field Service Organizations

This report looks at the impact of COVID-19 on OEM field service organizations.

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The State of Field Services 2020

Watch this 45-minute on-demand webinar to get insight into how COVID-19 is impacting OEM field service organizations.

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The State of Support Services 2020

Learn which support services trends are driving growth and transformation this year and find out which capabilities will be necessary for success.

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Research Report

The State of Field Services: 2020

This report discusses key marketplace trends and critical capabilities that field services organizations must acquire to ensure success in 2020.

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White Papers

Is Your Hardware Organization Ready for Digital Transformation?

As an OEM or hardware provider, your business model has always revolved around making the product, selling the product, and shipping the product. . . .

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How Does a Digitally Connected Product Increase Business Value?

Gain customer insight using predictive analytics to improve business outcomes.

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10 Facts About Service Delivery Optimization and the Role of IoT

Get 10 facts every industrial and OEM company should know about service delivery and see the 5, must-have, on-site incident performance metrics.