Vele Galovski is the vice president of field services research for TSIA. In this role, he works closely with member companies to deliver research and advisory programs focused on helping them optimize field service delivery and engineer profitable customer outcomes
During his career as a services executive, he has provided thought leadership and driven breakthrough performance in high profile assignments in a diverse set of companies including: Xerox, Eastman Kodak, Bank of America, NVR and several Cloud Services startups.
Throughout his nearly 30 years in the industry, Vele has consistently driven double digit top line growth with a proven retain, gain, and grow strategy; and bottom line profitability with a focused “cost down” process. He has been awarded a patent “Method and system to manage achieving an objective”, is a Six Sigma Black Belt, and is a Licensed Professional Engineer. Vele has also written a book, The Perpetual Innovation Machine, which describes a holistic approach to management based on ambitious goal setting, data driven analysis, skillful prioritization, inspiring leadership, and the “lost art” of employee engagement.
Vele earned his MBA and Civil and Environmental Engineering BS from Clarkson University in Potsdam, NY.
Vele is a regular contributor to the Inside Technology Services blog on the topics of field services, intro to the Internet of Things (IoT), and spare parts logistics.
The Impact of Smart, Connected Products on Business Models
Smart, connected products are disrupting industrial equipment company business models. Download this resource to learn how.
The State of Field Services 2018
See which key field service trends and core capabilities your organization needs to embrace to succeed in 2018.
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Spare Parts and Logistics 2017 Multi-Member Study Report
The results of TSIA’s annual multi-member survey focused on the hottest topics and concerns around spare parts and logistics.
The State of Field Services: 2018
This report features what’s trending in field services this year and serves as a guide on how to achieve success in 2018 and beyond.
The Benefits of Leveraging Your Field Service Workforce to Drive Adoption
Download this quick tool and start leveraging your field services workforce to help customers improve process efficiency and more.
Monetizing in an IoT World
Learn how today’s leading industrial companies are leveraging IoT to accelerate profitable growth in today’s technology marketplace.
Executive's Guide to Digital Transformation and Monetizing IoT
Digital transformation is impacting industrial equipment and healthcare tech companies. Navigate the transition to IoT with this guide.
Artificial Intelligence: The Hype and Promise for Equipment Manufacturers
See how artificial intelligence, machine learning, Big Data, and analytics are impacting industrial equipment manufacturers.
TSIA HT 25, Q2 2017
The Healthcare Technology 25 tracks 25 of the largest global providers of tech solutions to the healthcare industry. This report is for Q2 2017.
2016 Field Services Workforce Utilization and Compensation Study - Abridged
A look at salary, benefits, organizational structure, and utilization for field services.
The State of Healthcare Technology 2017-2018
Discover the top organizational capabilities that healthcare technology companies need to thrive, as the industry undergoes a transformation.
TSIA Field Services Benchmarking 2017
This report explains the critical role the TSIA Field Services Benchmark process can play in driving organizational transformation.
The Technology Services Industry Association (TSIA) is dedicated to helping services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.