Vele Galovski is the vice president of field services research for TSIA. In this role, he works closely with member companies to deliver research and advisory programs focused on helping them optimize field service delivery and engineer profitable customer outcomes
During his career as a services executive, he has provided thought leadership and driven breakthrough performance in high profile assignments in a diverse set of companies including: Xerox, Eastman Kodak, Bank of America, NVR and several Cloud Services startups.
Throughout his nearly 30 years in the industry, Vele has consistently driven double digit top line growth with a proven retain, gain, and grow strategy; and bottom line profitability with a focused “cost down” process. He has been awarded a patent “Method and system to manage achieving an objective”, is a Six Sigma Black Belt, and is a Licensed Professional Engineer. Vele has also written a book, The Perpetual Innovation Machine, which describes a holistic approach to management based on ambitious goal setting, data driven analysis, skillful prioritization, inspiring leadership, and the “lost art” of employee engagement.
Vele earned his MBA and Civil and Environmental Engineering BS from Clarkson University in Potsdam, NY.
Vele frequently writes about these topics on the TSIA blog on the topics of field services, artificial intelligence (AI), intro to the Internet of Things (IoT), and spare parts logistics.
10 Facts About Service Delivery Optimization and the Role of IoT
Get 10 facts every industrial and OEM company should know about service delivery and see the 5, must-have, on-site incident performance metrics.
Unlocking Digital Transformation Opportunities in Industrial Equipment
Get an overview of the state of services for industrial equipment and learn which trends and capabilities to embrace to succeed in 2019 and beyond.
Why Services is the Key to Digitally Transforming Equipment Manufacturers
This ebook aims to provide OEMs with an introduction to new business opportunities that can be unlocked with the Internet of Things.
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Spare Parts and Logistics 2018 Multi-Member Study Report
This report looks at the results of the TSIA annual survey that is focused on the hottest topics and concerns around spare parts and logistics.
The State of Field Services 2019
See which key field service trends and core capabilities OEMs need to embrace to succeed in 2019.
The State of Field Services: 2019
This report discusses key marketplace trends and critical capabilities that field services organizations must acquire to ensure success in 2019.
The New Field Service Organization
Find out how field service organizations are reinventing themselves to play a new, critical role for hardware and equipment manufacturers.
TSIA HT 20, Q3 2018
The Healthcare Technology 20 tracks 20 of the largest global providers of tech solutions to the healthcare industry. This report is for Q3 2018.
Creating Field Service Offers that Increase Customer Value
Identify and develop differentiated field service offerings that drive profitable services revenue growth and deliver business value to customers.
The State of Healthcare Technology: 2018-2019
Ensure your healthcare organization is equipped for success by focusing on the core capabilities that help improve provider business outcomes.
The State of Healthcare Technology 2018-2019
Get the latest research, data, and trends on how healthcare technology organizations are evolving to adjust to a changing economy.
Winning the Field Services Talent War
Join us to learn key findings from TSIA’s Field Service Workforce and Compensation Study and find out how your organization can win the talent war.
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