Vele Galovski is the vice president of field services research for TSIA. In this role, he works closely with member companies to deliver research and advisory programs focused on helping them optimize field service delivery and engineer profitable customer outcomes
During his career as a services executive, he has provided thought leadership and driven breakthrough performance in high profile assignments in a diverse set of companies including: Xerox, Eastman Kodak, Bank of America, NVR and several Cloud Services startups.
Throughout his nearly 30 years in the industry, Vele has consistently driven double digit top line growth with a proven retain, gain, and grow strategy; and bottom line profitability with a focused “cost down” process. He has been awarded a patent “Method and system to manage achieving an objective”, is a Six Sigma Black Belt, and is a Licensed Professional Engineer. Vele has also written a book, The Perpetual Innovation Machine, which describes a holistic approach to management based on ambitious goal setting, data driven analysis, skillful prioritization, inspiring leadership, and the “lost art” of employee engagement.
Vele earned his MBA and Civil and Environmental Engineering BS from Clarkson University in Potsdam, NY.
Vele frequently writes about these topics on the TSIA blog on the topics of field services, artificial intelligence (AI), intro to the Internet of Things (IoT), and spare parts logistics.
The State of Field Services 2019
See which key field service trends and core capabilities OEMs need to embrace to succeed in 2019.
The New Field Service Organization
Find out how field service organizations are reinventing themselves to play a new, critical role for hardware and equipment manufacturers.
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TSIA HT 20, Q3 2018
The Healthcare Technology 20 tracks 20 of the largest global providers of tech solutions to the healthcare industry. This report is for Q3 2018.
Creating Field Service Offers that Increase Customer Value
Identify and develop differentiated field service offerings that drive profitable services revenue growth and deliver business value to customers.
The State of Healthcare Technology: 2018-2019
Ensure your healthcare organization is equipped for success by focusing on the core capabilities that help improve provider business outcomes.
The State of Healthcare Technology 2018-2019
Get the latest research, data, and trends on how healthcare technology organizations are evolving to adjust to a changing economy.
Winning the Field Services Talent War
Join us to learn key findings from TSIA’s Field Service Workforce and Compensation Study and find out how your organization can win the talent war.
The Digital Transformation of OEM's and Hardware Companies
VP-level and above attendees will participate in facilitated peer discussions on key business challenges. The sessions will be led by TSIA research . . .
The Impact of Smart, Connected Products on Business Models
Smart, connected products are disrupting industrial equipment company business models. Download this resource to learn more.
The State of Field Services 2018
See which key field service trends and core capabilities your organization needs to embrace to succeed in 2018.
Spare Parts and Logistics 2017 Multi-Member Study Report
The results of TSIA’s annual multi-member survey focused on the hottest topics and concerns around spare parts and logistics.
The State of Field Services: 2018
This report features what’s trending in field services this year and serves as a guide on how to achieve success in 2018 and beyond.
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