Partner with TSIA
Diversity, Equity, and Inclusion
TSIA Giving Program
Customer Growth and Renewal
Service Offer Management
XaaS Channel Optimization
XaaS Product Management
XaaS Speaking Engagements
Become a Member
If you believe you are seeing this message in error,
please let us know.
Vele Galovski is the vice president of support and field services research for TSIA. In this role, he works closely with member companies to deliver research and advisory programs focused on helping them optimize customer support and field service delivery and engineer profitable customer outcomes.
During his career as a services executive, he has provided thought leadership and driven breakthrough performance in high profile assignments in a diverse set of companies including: Xerox, Eastman Kodak, Bank of America, NVR and several Cloud Services startups.
Throughout his nearly 30 years in the industry, Vele has consistently driven double digit top line growth with a proven retain, gain, and grow strategy; and bottom line profitability with a focused “cost down” process. He has been awarded a patent “Method and system to manage achieving an objective”, is a Six Sigma Black Belt, and is a Licensed Professional Engineer. Vele has also written a book, The Perpetual Innovation Machine, which describes a holistic approach to management based on ambitious goal setting, data driven analysis, skillful prioritization, inspiring leadership, and the “lost art” of employee engagement.
Vele earned his MBA and Civil and Environmental Engineering BS from Clarkson University in Potsdam, NY.
Vele frequently writes about these topics on the TSIA blog on the topics of field services, artificial intelligence (AI), intro to the Internet of Things (IoT), and spare parts logistics.
The State of Field Services 2023
Get the latest TSIA research on field services trends, revenue growth opportunities, and profitable cost-cutting methods.
What Your Digital Transformation Strategy Could be Missing
Optimize your company’s digital transformation by including product telemetry in your strategy.
View Members-Only Content Summary
Ask about TSIA membership to access.
Already a TSIA member? Sign In.
This paper on digital acceleration addresses the two waves of digital transformation and examines the DCX transformation process.
Better Workforce Management to Optimize Cost and Customer Experience for Support
Learn methodologies for resourcing support centers to ensure you have the right amount of support engineers, with the right skills, at the right time.
The State of Field Services 2022
Learn which field service trends and capabilities your organization needs to embrace to succeed in 2022 and beyond, including digital transformation.
The State of Field Services: 2022
An overview of the capabilities in which field services organizations must invest during 2022 and beyond.
The State of Support Services 2022
If your company provides remote services to customers to help them stand up and maintain access to your technology, this webinar is for you.
The State of Support Services: 2022
This report discusses key marketplace trends and critical capabilities that support services organizations must acquire to ensure success in 2022.
Using the LAER Framework for Field Services Workforce Management
Learn how to use TSIA’s LAER model to help your Field Services organization optimize capacity planning and workforce management to meet changing SLAs.
Panel | Collaborative Swarming, An Industry Perspective
For as long as anyone can remember, organizing customer support around “tiered” models has been the default organizational construct in the . . .
Designing Your Support Organization for XaaS Transformation
This TSIA webinar is designed for organizations to better stand up customers and allow for improved access to your company's technology.
The journey that technology companies with on-premise, disconnected offers need to make to become more competitive in today’s marketplace.
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.