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Judith Platz

Judith Platz

VP Research,
Support Services

 

Judith Platz is the vice president of support services research for TSIA. In this role, she works with TSIA's support services members to streamline their current processes and workforce in order to operate more efficiently and become more customer-focused.

She brings with her to TSIA nearly 30 years of systems integration, operations, and customer success experience. Throughout her career, Judith has held various positions where she was responsible for supervising and coordinating multiple functional, strategic, organizational development, and technical work streams. Prior to TSIA, Judith was the Senior Vice President of Global Customer Success for Approva Corporation, where she led her team to win three consecutive TSIA STAR Awards in various customer support-related categories.  Prior to Approva, Judith held key customer roles at Oracle and the International Monetary Fund.

Judith frequently shares her knowledge, best practices, and personal experiences through various publications, research reports, public speaking engagements, and regular article contributions to the Inside Technology Services blog on the topics of Support Services, Customer Success, and Optimization. She is dedicated to helping today's technology and services organizations modernize their operation, improve their overall customer experience, and develop proactive support in response to the changing customer expectations and trends occurring throughout the technology industry.

 

 

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