John Ragsdale

Distinguished VP, Service Technology Research

John Ragsdale is the distinguished vice president of service technology research for TSIA. His area of expertise is in assisting enterprise technology firms with the selection and value realization of service tools and platforms, with a constant focus on the customer experience. John drives TSIA's highly regarded technology research agenda, delivering insightful, thought-leadership research and analysis on the most pressing business issues facing services leaders to enable them to better plan and execute their service strategies. John earned the title of TSIA Distinguished Researcher when he reached over ten years in a research role at TSIA, having authored over 250 research articles, answered 3,000+ member inquiries, and developed frameworks and survey methodologies that helped members address complex business challenges. John also continues to take a lead role as a mentor, helping other members of the TSIA Research team master their skills.



John Ragsdale

John Ragsdale Talks About Technology and Social Research

 
 
Strategic Services Journey Map

Top Technology and Social Research Strategic Services Engagements

  • Optimizing Knowledge Management
  • Technology Self-Service Assessment
  • Social Support: Online Communities & Social Media
  • Customer Engagement Strategies: Multichannel and Self-Service Support
  • The Mobile Enterprise
  • Automating Professional Services: PSA 2.0
  • Service Technology Adoption and Spending Trends
  • Creating the Ultimate Customer Portal
 
 

See What I'm Up To

Check out the most recent technology and social research resources.


Webinar
June 07

I'm Sorry, I Didn't Understand That: Why Most Chatbots Miss the Mark Webinar

Find out why most chatbots today miss the mark, and how businesses can be sure to avoid choosing a chatbot that’s not up to the task.

Webinar
May 31

How Friction-less Communication Can Transform Your FS Business Webinar

Learn how a real-time, secure communication platform can transform your field service business.

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Webinar

More Than Just Chatbots: Learn How AI can Make Your Business More Efficient Webinar

Learn the benefits you can realize with an integrated agent and AI platform.

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Research Report

2018 Technology Adoption and Spending: Customer Success Research Report

Download this report to learn technology adoption trends and planned spending for customer success for 2018-2019.

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Research Report

2018 Technology Adoption and Spending Report: Education Services Research Report

Download this report to learn technology adoption trends and planned spending for education services for 2018-2019.

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Research Report

2018 Technology Adoption and Spending: Expand Selling Research Report

Download this report to learn technology adoption trends and planned spending for expand selling for 2018-2019.

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Research Report

2018 Technology Adoption and Spending: Field Services Research Report

Download this report to learn technology adoption trends and planned spending for field services for 2018-2019.

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Research Report

2018 Technology Adoption and Spending: Managed Services Research Report

Download this report to learn technology adoption trends and planned spending for managed services for 2018-2019.

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Research Report

2018 Technology Adoption and Spending: Professional Services Research Report

Download this report to learn technology adoption trends and planned spending for professional services for 2018-2019.

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Research Report

2018 Technology Adoption and Spending: Service Revenue Generation Research Report

Download this report to learn technology adoption trends and planned spending for service revenue generation for 2018-2019.

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Research Report

2018 Technology Adoption and Spending: Support Services Research Report

Download this report to learn technology adoption trends and planned spending for support services for 2018-2019.

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Research Report

Top Installed Products by TSIA Members: 2018 Research Report

Top installed products across the 42 categories covered in the TSIA Technology Heatmap and gathered from the annual TSIA Member Technology Survey.