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John Ragsdale

Distinguished Researcher, VP Technology Ecosystems

John Ragsdale is a distinguished researcher and the vice president of technology ecosystems for TSIA. His area of expertise is in assisting enterprise technology firms with the selection and value realization of tools and platforms, with a constant focus on the customer experience. John works closely with TSIA’s partner ecosystem, identifying leading and emerging technology vendors whose products help solve the key business challenges faced by TSIA members. John earned the title of TSIA Distinguished Researcher when he reached over ten years in a research role at TSIA, having authored over 250 research articles, answered 3,000+ member inquiries, and developed frameworks and survey methodologies that helped members address complex business challenges.


Research and Webinars

Check out the most recent Technology resources.

August 26

Creating a Strong Relationship Between PS and CS to Accelerate Value Realization

Join us for this two-hour virtual summit to hear from customer success and professional services leaders on how to help customers achieve outcomes.

August 19

Next-Generation Case Deflection: Measuring Self-Service Success

Discover key measurement strategies to drive effective self-service experiences, and learn proven methods from David Kay of D.B. Kay & Associates.

August 12

Driving Brand Loyalty with Meaningful and Personalized Customer Education

Create a roadmap for effective customer education initiatives to boost product adoption, satisfaction, and renewals.

August 05

4 Must-haves for Modern SaaS Customer Support

New requirements for delivering exceptional customer experiences for XaaS support operations and critical factors for driving SaaS revenue growth.

July 29

Must-Have Building Blocks for Technology Support Ecosystems of the Future

This webinar covers actionable strategies to build a robust and resilient technology support ecosystem and how to synergize it to drive seamless CX.


Building a Diverse Workforce: A Conversation with Petra Andersson, Ericsson

Join us for a chat with Petra Andersson, Customer Support Delivery Strategy Manager, Ericsson, to discuss steps to create a truly diverse workplace.


Onboarding for Impact: An Executive Guide to Customer Success

Discover the high-impact world of customer onboarding and how it can drive deeper customer relationships, higher profits, productivity, and ROI.


The Role of PSA in Enabling Your Business to Drive Customer Success

Join Kimble as they outline four keys to improving customer experience for your clients and highlight the ways PSA can drive that improvement.


Optimizing Content Operations: Reimagining Your Learning Content Lifecycle

This webinar explores how optimizing content operations can empower your organization to scale efficiently and meet emerging content needs.


Building the Ultimate Automated Processes for the Digital Workforce

Deliver a value-focused customer experience through process automation, and free your teams to do what they do best - build great products & services.


Future-Proof Your Field Force: Driving Technician Satisfaction and Retention

Don’t set your field technicians up for failure. Learn how Schneider Electric positions them for success by leveraging field service apps.


Exponential Impact: Exploring Enterprise-Wide Use for Remote Assistance 6 18

The opportunity now exists for organizations to expand their use of remote assistance software across the enterprise resulting in exponential impact.