John Ragsdale

Distinguished VP, Technology Research

John Ragsdale is the distinguished vice president of technology research for TSIA. His area of expertise is in assisting enterprise technology firms with the selection and value realization of service tools and platforms, with a constant focus on the customer experience. John drives TSIA's highly regarded technology research agenda, delivering insightful, thought-leadership research and analysis on the most pressing business issues facing services leaders to enable them to better plan and execute their service strategies. John earned the title of TSIA Distinguished Researcher when he reached over ten years in a research role at TSIA, having authored over 250 research articles, answered 3,000+ member inquiries, and developed frameworks and survey methodologies that helped members address complex business challenges. John also continues to take a lead role as a mentor, helping other members of the TSIA Research team master their skills.



John Ragsdale

John Ragsdale Talks About Technology Research

Strategic Services Journey Map

Top Technology Research Strategic Services Engagements

  • Optimizing Knowledge Management
  • Technology Self-Service Assessment
  • Social Support: Online Communities & Social Media
  • Customer Engagement Strategies: Multichannel and Self-Service Support
  • The Mobile Enterprise
  • Automating Professional Services: PSA 2.0
  • Service Technology Adoption and Spending Trends
  • Creating the Ultimate Customer Portal
 
 

See What I'm Up To

Check out the most recent technology research resources.


Webinar
April 16

Three Keys to Smashing Bottlenecks that Prevent Services Success

Join to gain knowledge on how to achieve services success and hold your bottom line using clarity, context and speed.

Webinar
April 09

Scaling Tech Support for a Remote World

Learn how to navigate the changed world for technical support agents using new performance metrics all while maintaining customer engagement.

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Research Report

Building the Infrastructure for Virtual Customer Experiences

This report provides an overview of various approaches to virtual engagement.

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Cognitive Search: The Missing Chapter in Your Chatbot Story en

Discover how applying cognitive search to your chatbot can provide customer satisfaction, while boosting efficiency.

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Research Report

Evolving Customer Channel Preferences

Results from the TSIA 2020 Channel Preference Quick Poll and recommendations for how these findings should be influencing your channel options.

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Hitting Your Numbers In 2020 Optimize Services Delivery from Bid to Bill

Start with the sale, learn how to achieve your revenue goals while maintaining client satisfaction.

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Scale Your Support Organization Using AI: A RingCentral Case Study

Learn how a comprehensive digital transformation strategy can lead to better SEO with increased customer satisfaction.

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Five Ways to Future-Proof Your Content

Learn how to ensure your content stands the test of time so you can maximize on new opportunities in the future.

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Technology Insight

Five Steps to Successful Transformation

Five steps to successfully planning and executing transformation projects.

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Technology Insight

The State of Technology: 2020

This report outlines major trends impacting technology across TSIA research practices and highlights technology-focused research planned for 2020.

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Migrating to the Cloud

Join us to ensure your journey to the cloud is adaptable, simple and successful.

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Will Digital AI, Liquid Workforce & Resource Optimization Drive Success in 2020?

Join us to learn incremental steps businesses can take to get started with AI.