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John Ragsdale

Distinguished Researcher, VP Technology Ecosystems

John Ragsdale is a distinguished researcher and the vice president of technology ecosystems for TSIA. His area of expertise is in assisting enterprise technology firms with the selection and value realization of tools and platforms, with a constant focus on the customer experience. John works closely with TSIA’s partner ecosystem, identifying leading and emerging technology vendors whose products help solve the key business challenges faced by TSIA members. John earned the title of TSIA Distinguished Researcher when he reached over ten years in a research role at TSIA, having authored over 250 research articles, answered 3,000+ member inquiries, and developed frameworks and survey methodologies that helped members address complex business challenges.

April 20

Making Enterprise Search Run Like A Dream with Coveo NetApp

Register now to find out NetApp was able to use Coveo’s modern AI to achieve a 4.5/5 CSAT score.

April 13

The Gender Gap is Costing You More than Diversity

Learn how to tackle underrepresentation of women in tech to improve ROI and overall business performance.

April 06

LLMs for Enterprise Chatbots Best Practices and Emerging Use Cases

Large language models have made it possible to build chatbots that truly improve the customer experience with generative AI. Here's how.

March 30

Secrets to Successful Subscription Services

Learn how to interpret market signals, navigate organizational considerations, and technology's role in operational readiness for service offerings.

March 23

Achieving Optimal Customer and Employee Retention with Quality Monitoring (QM)

Attain optimal retention of both employees and customers by deploying a dual-purpose, comprehensive, quality monitoring program.


Certainty How Resilient Services Businesses Attract and Retain Top Talent

Learn why services businesses that demonstrate strong leadership and provide a stable working environment build a roadmap for a resilient culture.


Technology Summit Designing the Ultimate Customer Experience to Drive ARR

This Tech Summit explores how companies should look at customer engagement at a macro level to better understand and design the ultimate experience.


Conquering Workforce Management Challenges for Services Organizations

Learn how services organizations are digitizing and centralizing talent management.


Extracting Knowledge from Customer Interactions Is an Enterprise Superpower

Customer Support can now leverage the immense amounts of enterprise knowledge and customer interactions to drive growth and remove customer friction.


How to Crush Your KPIs and Deliver Consistent Results

Best practices to drive consistent results, including project delivery, healthy utilization rates, and client satisfaction.


Bring Automation to Technical and Field Support with the Latest AI Advancements

Learn how to provide multi-channel self-service to customers and skyrocket support staff productivity. Includes Case Study by Manish Kumar, Nutanix.


Systematically Execute Expand Selling for 2023 Growth

Discover a systematic approach to expanding and retaining key accounts in the coming year.