John Ragsdale

Distinguished VP, Service Technology Research

John Ragsdale is the distinguished vice president of service technology research for TSIA. His area of expertise is in assisting enterprise technology firms with the selection and value realization of service tools and platforms, with a constant focus on the customer experience. John drives TSIA's highly regarded technology research agenda, delivering insightful, thought-leadership research and analysis on the most pressing business issues facing services leaders to enable them to better plan and execute their service strategies. John earned the title of TSIA Distinguished Researcher when he reached over ten years in a research role at TSIA, having authored over 250 research articles, answered 3,000+ member inquiries, and developed frameworks and survey methodologies that helped members address complex business challenges. John also continues to take a lead role as a mentor, helping other members of the TSIA Research team master their skills.



John Ragsdale

John Ragsdale Talks About Technology and Social Research

 
Strategic Services Journey Map

Top Technology and Social Research Strategic Services Engagements

  • Optimizing Knowledge Management
  • Technology Self-Service Assessment
  • Social Support: Online Communities & Social Media
  • Customer Engagement Strategies: Multichannel and Self-Service Support
  • The Mobile Enterprise
  • Automating Professional Services: PSA 2.0
  • Service Technology Adoption and Spending Trends
  • Creating the Ultimate Customer Portal
 
 

See What I'm Up To

Check out the most recent technology and social research resources.


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Webinar

Which Field Service Contractor Management Model Is Right for You? Webinar

Understand the growing adoption of outsourcing by TSIA Field Services members and the primary drivers for these initiatives.

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2018 Customer Engagement Trends and What to Expect for 2019 Webinar

Discover customer engagement trends and uncover what matters most to businesses and consumers as we move into 2019.

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The Key to Employee Retention in the Age of Services Webinar

Learn how your PSA solution can help improve employee retention (beyond your services business).

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Research Report

The State of Knowledge Management: 2018 Research Report

Results from TSIA’s 6th annual knowledge management survey.

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5 Ways to Achieve Operational Excellence in Customer Service Webinar

Join a panel of experts who will discuss operational excellence and provide recommendations on how to increase the value of support services.

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Service and Support Metrics That Matter Webinar

Join this forward-looking session that will highlight the critical metrics support leaders should be focused on.

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Make Support Personal: Inject Relevance into Every Interaction Webinar

Discover how to inject relevance into your support experiences at every customer interaction.

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5 Secrets to Driving Value from PSA Implementations Webinar

Discover how to avoid common problems and conduct proper PSA implementations

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One Solution for the Complete Customer Journey Webinar

Join our webinar to learn about the ROI of customer acquisition versus retention.

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How to Align Customer Experience Across Your Company to Achieve Business Success Webinar

Learn achieve alignment across all departments that affect customers, including marketing, sales, and product.

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How to Create a Consistent Customer Experience Across Functions Webinar

In this webinar, you'll learn why video is the most powerful tool you're not using.

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Leveraging FSM and EAM to Drive Service Outcomes Webinar

Discover why organizations will want to combine EAM and FSM to optimize service delivery.