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John Ragsdale

Distinguished Researcher, VP Technology Ecosystems

John Ragsdale is a distinguished researcher and the vice president of technology ecosystems for TSIA. His area of expertise is in assisting enterprise technology firms with the selection and value realization of tools and platforms, with a constant focus on the customer experience. John works closely with TSIA’s partner ecosystem, identifying leading and emerging technology vendors whose products help solve the key business challenges faced by TSIA members. John earned the title of TSIA Distinguished Researcher when he reached over ten years in a research role at TSIA, having authored over 250 research articles, answered 3,000+ member inquiries, and developed frameworks and survey methodologies that helped members address complex business challenges.

March 23

Achieving Optimal Customer and Employee Retention with Quality Monitoring (QM)

Attain optimal retention of both employees and customers by deploying a dual-purpose, comprehensive, quality monitoring program.

February 23

Extracting Knowledge from Customer Interactions Is an Enterprise Superpower

Customer Support can now leverage the immense amounts of enterprise knowledge and customer interactions to drive growth and remove customer friction.

February 16

How to Crush Your KPIs and Deliver Consistent Results

Best practices to drive consistent results, including project delivery, healthy utilization rates, and client satisfaction.

February 09

Bring Automation to Technical and Field Support with the Latest AI Advancements

Learn how to provide multi-channel self-service to customers and skyrocket support staff productivity. Includes Case Study by Manish Kumar, Nutanix.

February 07

Systematically Execute Expand Selling for 2023 Growth

Discover a systematic approach to expanding and retaining key accounts in the coming year.

February 02

Building an Intelligent Service Organization: A Case Study

See how Athenahealth powers self-service resolution & creates an easy agent experience to improve satisfaction, effort and cost efficiency with Coveo.


3 Ways Customer Success Organizations Can Drive Revenue and Profitability

Learn how your customer success organization can be the hero of your business and the catalyst of revenue growth in 2023.


Enabling Education Everywhere

Learn how education organizations are under pressure to help drive product adoption and digital transformation.


7 Field Services Predictions to Increase Revenue and Improve CX in 2023

Gain insights from millions of IT field service work orders and TSIA research to unlock ways to improve customer experience and increase revenue.


Eliminating Customer Journey Friction with Preventive Support

Discover preventive care strategies for SaaS that drive customer loyalty and repeat business.


Top 5 Trends for Professional Services Organizations in 2023

How professional services organizations can proactively prepare themselves to manage growth and profits in the turbulent economic conditions ahead.


Align Support and Success with Actionable Account Health Scores

Learn how customer success teams can leverage more insightful health score data through a positive and proactive customer support experience.