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John Ragsdale

Distinguished Researcher, VP Technology Ecosystems

John Ragsdale is a distinguished researcher and the vice president of technology ecosystems for TSIA. His area of expertise is in assisting enterprise technology firms with the selection and value realization of tools and platforms, with a constant focus on the customer experience. John works closely with TSIA’s partner ecosystem, identifying leading and emerging technology vendors whose products help solve the key business challenges faced by TSIA members. John earned the title of TSIA Distinguished Researcher when he reached over ten years in a research role at TSIA, having authored over 250 research articles, answered 3,000+ member inquiries, and developed frameworks and survey methodologies that helped members address complex business challenges.

October 12

Are Your Customers Experiencing the Best Your Knowledge Has to Offer

ChatGPT revealed the possibilities of interacting with knowledge. How does xFind enable that experience precisely and securely?


From Creation to Discovery Redefining Knowledge Management Lifecycle with LLMs

Explore the benefits and potential of Large Language Models with FRAG, allowing AI and Knowledge Management to do the heavy lifting for you.


RevOps An Essential for Success

Discover why the RevOps model should be a top priority and steps you can take to start your journey to revenue and operational success.


Breaking Data Silos for Professional Services Organizations

Join us to learn how to champion service delivery in a competitive business environment by breaking down the walls of data silos.


Embrace the Future How to Build a Competitive Training UX Part 2

In part two of our learning UX series, we’ll take a close look at headless LMS technology as the next phase in digital transformation.


Transforming Content with AI A Catalyst for Growth

Discover how AI can transform your content marketing. Join us and learn how to optimize your growth, engagement, and loyalty. Register now!


Embrace the Future How to Build a Competitive Training UX Part 1

Join Thought Industries for a deep dive into using new AI innovations in learning technology to engage learners and build more efficiencies.


Technology Summit Building the Ultimate Customer Portal

Join us for a panel discussion, as we delve into best practices for an engaging and effective end-to-end customer experience within a single portal.


Opportunities for Professional Services to Harness the Power of AI

Join TSIA and Kantata for a discussion exploring some of the tech trends and potential benefits AI can bring to professional services.


Transforming the Support Agent Experience with Predictive and Generative AI

Discover how generative AI revolutionizes support agents' roles, boosts customer satisfaction, and enables global talent acquisition.


Case Study How Can Support Services Reduce Service Costs and Increase Revenue?

Join our Corptax case study, transforming a good to world-class customer experience through relationships, soft skills solutions, and retention.


The Employee Burnout Connection How is your CSAT score being impacted

Join us to explore burnout's impact on customer satisfaction, prevention strategies, and tactics for enhancing morale, talent, and customer retention.