John Ragsdale

Distinguished VP, Service Technology Research

John Ragsdale is the distinguished vice president of service technology research for TSIA. His area of expertise is in assisting enterprise technology firms with the selection and value realization of service tools and platforms, with a constant focus on the customer experience. John drives TSIA's highly regarded technology research agenda, delivering insightful, thought-leadership research and analysis on the most pressing business issues facing services leaders to enable them to better plan and execute their service strategies. John earned the title of TSIA Distinguished Researcher when he reached over ten years in a research role at TSIA, having authored over 250 research articles, answered 3,000+ member inquiries, and developed frameworks and survey methodologies that helped members address complex business challenges. John also continues to take a lead role as a mentor, helping other members of the TSIA Research team master their skills.



John Ragsdale

John Ragsdale Talks About Technology and Social Research

 
Strategic Services Journey Map

Top Technology and Social Research Strategic Services Engagements

  • Optimizing Knowledge Management
  • Technology Self-Service Assessment
  • Social Support: Online Communities & Social Media
  • Customer Engagement Strategies: Multichannel and Self-Service Support
  • The Mobile Enterprise
  • Automating Professional Services: PSA 2.0
  • Service Technology Adoption and Spending Trends
  • Creating the Ultimate Customer Portal
 
 

See What I'm Up To

Check out the most recent technology and social research resources.


Webinar
August 02

Powerful Forecasting at Your Fingertips Webinar

Join us for this webinar to learn PS forecasting best practices and how leveraging a PSA to forecast your business with greater accuracy.

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July 26

Providing Better Support with Fewer Resources Webinar

Learn how to think about coming innovations in automation and artificial intelligence.

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3 Critical Mistakes Field and Tech Service Leaders Make-and How to Avoid Them Webinar

Join us to build a practical action plan that will fast track improvement for your service team.

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Research Report

The Future of Support Interactions: Persistent, Personalized, Intelligent Research Report

Learn how to prepare for the customer experience of the future, with implications across the people, process, and technology of technical support.

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Webinar

3 Ways to Overcome Proactive Service Challenges Webinar

Learn how Connected Field Service delivers superior productivity and customer experience results.

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Leading New Technology Adoption: Win Hearts and Minds Webinar

Discover why adopting new technology and tools can be critical to the success of any organization.

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I'm Sorry, I Didn't Understand That: Why Most Chatbots Miss the Mark Webinar

Find out why most chatbots today miss the mark, and how businesses can be sure to avoid choosing a chatbot that’s not up to the task.

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How Friction-less Communication Can Transform Your FS Business Webinar

Learn how a real-time, secure communication platform can transform your field service business.

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More Than Just Chatbots: Learn How AI can Make Your Business More Efficient Webinar

Learn the benefits you can realize with an integrated agent and AI platform.

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Research Report

2018 Technology Adoption and Spending: Professional Services Research Report

Download this report to learn technology adoption trends and planned spending for professional services for 2018-2019.

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Research Report

2018 Technology Adoption and Spending: Customer Success Research Report

Download this report to learn technology adoption trends and planned spending for customer success for 2018-2019.

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Research Report

2018 Technology Adoption and Spending: Expand Selling Research Report

Download this report to learn technology adoption trends and planned spending for expand selling for 2018-2019.