John Ragsdale

Distinguished VP, Service Technology Research

John Ragsdale is the distinguished vice president of service technology research for TSIA. His area of expertise is in assisting enterprise technology firms with the selection and value realization of service tools and platforms, with a constant focus on the customer experience. John drives TSIA's highly regarded technology research agenda, delivering insightful, thought-leadership research and analysis on the most pressing business issues facing services leaders to enable them to better plan and execute their service strategies. John earned the title of TSIA Distinguished Researcher when he reached over ten years in a research role at TSIA, having authored over 250 research articles, answered 3,000+ member inquiries, and developed frameworks and survey methodologies that helped members address complex business challenges. John also continues to take a lead role as a mentor, helping other members of the TSIA Research team master their skills.



John Ragsdale

John Ragsdale Talks About Technology and Social Research

 
Strategic Services Journey Map

Top Technology and Social Research Strategic Services Engagements

  • Optimizing Knowledge Management
  • Technology Self-Service Assessment
  • Social Support: Online Communities & Social Media
  • Customer Engagement Strategies: Multichannel and Self-Service Support
  • The Mobile Enterprise
  • Automating Professional Services: PSA 2.0
  • Service Technology Adoption and Spending Trends
  • Creating the Ultimate Customer Portal
 
 

See What I'm Up To

Check out the most recent technology and social research resources.


Webinar
September 20

Make Support Personal: Inject Relevance into Every Interaction Webinar

Discover how to inject relevance into your support experiences at every customer interaction.

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Webinar

5 Secrets to Driving Value from PSA Implementations Webinar

Discover how to avoid common problems and conduct proper PSA implementations

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One Solution for the Complete Customer Journey Webinar

Join our webinar to learn about the ROI of customer acquisition versus retention.

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How to Align Customer Experience Across Your Company to Achieve Business Success Webinar

Learn achieve alignment across all departments that affect customers, including marketing, sales, and product.

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How to Create a Consistent Customer Experience Across Functions Webinar

In this webinar, you'll learn why video is the most powerful tool you're not using.

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Leveraging FSM and EAM to Drive Service Outcomes Webinar

Discover why organizations will want to combine EAM and FSM to optimize service delivery.

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Powerful Forecasting at Your Fingertips Webinar

Join us for this webinar to learn PS forecasting best practices and how leveraging a PSA to forecast your business with greater accuracy.

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Providing Better Support with Fewer Resources Webinar

Learn how to think about coming innovations in automation and artificial intelligence.

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3 Critical Mistakes Field and Tech Service Leaders Make-and How to Avoid Them Webinar

Join us to build a practical action plan that will fast track improvement for your service team.

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Research Report

The Future of Support Interactions: Persistent, Personalized, Intelligent Research Report

Learn how to prepare for the customer experience of the future, with implications across the people, process, and technology of technical support.

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Webinar

3 Ways to Overcome Proactive Service Challenges Webinar

Learn how Connected Field Service delivers superior productivity and customer experience results.

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Leading New Technology Adoption: Win Hearts and Minds Webinar

Discover why adopting new technology and tools can be critical to the success of any organization.