John Ragsdale

Distinguished VP, Technology Research

John Ragsdale is the distinguished vice president of technology research for TSIA. His area of expertise is in assisting enterprise technology firms with the selection and value realization of service tools and platforms, with a constant focus on the customer experience. John drives TSIA's highly regarded technology research agenda, delivering insightful, thought-leadership research and analysis on the most pressing business issues facing services leaders to enable them to better plan and execute their service strategies. John earned the title of TSIA Distinguished Researcher when he reached over ten years in a research role at TSIA, having authored over 250 research articles, answered 3,000+ member inquiries, and developed frameworks and survey methodologies that helped members address complex business challenges. John also continues to take a lead role as a mentor, helping other members of the TSIA Research team master their skills.

John Ragsdale

John Ragsdale Talks About Technology and Social Research

Strategic Services Journey Map

Top Technology and Social Research Strategic Services Engagements

  • Optimizing Knowledge Management
  • Technology Self-Service Assessment
  • Social Support: Online Communities & Social Media
  • Customer Engagement Strategies: Multichannel and Self-Service Support
  • The Mobile Enterprise
  • Automating Professional Services: PSA 2.0
  • Service Technology Adoption and Spending Trends
  • Creating the Ultimate Customer Portal

See What I'm Up To

Check out the most recent technology and social research resources.

March 03

Hitting Your Numbers In 2020 Optimize Services Delivery from Bid to Bill

Start with the sale, learn how to achieve your revenue goals while maintaining client satisfaction.


Scale Your Support Organization Using AI: A RingCentral Case Study

Learn how a comprehensive digital transformation strategy can lead to better SEO with increased customer satisfaction.


Five Ways to Future-Proof Your Content

Learn how to ensure your content stands the test of time so you can maximize on new opportunities in the future.

Technology Insight

Five Steps to Successful Transformation

Five steps to successfully planning and executing transformation projects.

Technology Insight

The State of Technology: 2020

This report outlines major trends impacting technology across TSIA research practices and highlights technology-focused research planned for 2020.


Migrating to the Cloud

Join us to ensure your journey to the cloud is adaptable, simple and successful.


Will Digital AI, Liquid Workforce & Resource Optimization Drive Success in 2020?

Join us to learn incremental steps businesses can take to get started with AI.


Introducing a Framework for Change in 2020

Learn how to move your company forward by introducing change gradually and effectively.


Chatbot B2B Case Study: Reduce Call Volume, Improve Customer Experience

Learn the keys to advancing your B2B customer experience through chatbot ingenuity.


Transform Business Performance with Effective Resource Planning

How to increase your overall business performance by transitioning from revenue to resource forecasting.

Technology Insight

The State of Knowledge Management: 2019

Results from TSIA's 7th annual Knoweldge Management Survey, covering knowledge management and self-services for support.


5 Critical Steps for Outcomes-First Customer Service

Learn how to deliver successful outcomes for your company while keeping your customers at the heart of what you do.