John Ragsdale

Distinguished VP, Technology Research

John Ragsdale is the distinguished vice president of technology research for TSIA. His area of expertise is in assisting enterprise technology firms with the selection and value realization of service tools and platforms, with a constant focus on the customer experience. John drives TSIA's highly regarded technology research agenda, delivering insightful, thought-leadership research and analysis on the most pressing business issues facing services leaders to enable them to better plan and execute their service strategies. John earned the title of TSIA Distinguished Researcher when he reached over ten years in a research role at TSIA, having authored over 250 research articles, answered 3,000+ member inquiries, and developed frameworks and survey methodologies that helped members address complex business challenges. John also continues to take a lead role as a mentor, helping other members of the TSIA Research team master their skills.

John Ragsdale

John Ragsdale Talks About Technology and Social Research

Strategic Services Journey Map

Top Technology and Social Research Strategic Services Engagements

  • Optimizing Knowledge Management
  • Technology Self-Service Assessment
  • Social Support: Online Communities & Social Media
  • Customer Engagement Strategies: Multichannel and Self-Service Support
  • The Mobile Enterprise
  • Automating Professional Services: PSA 2.0
  • Service Technology Adoption and Spending Trends
  • Creating the Ultimate Customer Portal

See What I'm Up To

Check out the most recent technology and social research resources.

November 15

Hot AI Trends for 2020

Join us as we uncover what success looks like for AI in 2020.

November 07

Transform Business Performance with Effective Resource Planning

How to increase your overall business performance by transitioning from revenue to resource forecasting.


5 Critical Steps for Outcomes-First Customer Service

Learn how to deliver successful outcomes for your company while keeping your customers at the heart of what you do.


Cognitive Search for Better Self-Service: 10 Secrets No Vendor Will Tell You

Join us to learn best practices on how to drive smarter self-service with cognitive search and leverage it for intelligent support.


Managing Complex Projects for Maximum Profits

Join us to learn best practices on how to drive customer satisfaction and revenue while focusing on project delivery and resource management.


The Secrets of Successful Support Communities

Learn the secrets of creating, integrating, and growing a successful support community for your company.


How to Meet Customer Expectations through CX Transformation

Redefine your customer journey by creating a culture of customer success while incorporating technology to achieve long term customer loyalty.


From Chaos to Clarity: How Support Can Build a Knowledge-Sharing Culture

How to shift your support team’s culture, with the help of your support tools, into a knowledge-sharing centric universe that will benefit all.


AI for Agents: Creating Empowered and Efficient Support Teams

Learn how to not only flip the current AI narrative, but also how to increase employee satisfaction, which lead to remarkable customer experiences.

Technology Insight

Building the Digital Infrastructure for Support

This report provides insight into the various components of the digital infrastructure for support.


Digital Transformation and Its Impact on Technology Firms

Learn about the potential for digital transformation from TSIA’s research executives, member companies, and partner community.


12 Best Practices to Recession-Proof Your Sales and Service Functions

Learn world-class sales practices that drive customer loyalty even in the middle of a recession.