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John Ragsdale

Distinguished VP, Technology Research

John Ragsdale is the distinguished vice president of technology research for TSIA. His area of expertise is in assisting enterprise technology firms with the selection and value realization of tools and platforms, with a constant focus on the customer experience. John drives TSIA's highly regarded technology research agenda, delivering insightful thought-leadership research and analysis on the most pressing issues facing business leaders to enable them to better plan and execute their strategies. John earned the title of TSIA Distinguished Researcher when he reached over ten years in a research role at TSIA, having authored over 250 research articles, answered 3,000+ member inquiries, and developed frameworks and survey methodologies that helped members address complex business challenges. John also continues to take a lead role as a mentor, helping other members of the TSIA Research team master their skills.

John Ragsdale

John Ragsdale Talks About Technology Research

How TSIA Advisory Works With You

Strategic Advisory graphic

Top Technology Advisory Engagements

  • Creating the Ultimate Customer Self-Service Portal
  • Building the Digital Infrastructure for Support
  • Automating Professional Services: PSA 2.0
  • Virtual Customer Engagement Strategies: The Rise of Digital Channels

Research and Webinars

Check out the most recent Technology resources.

November 19

Can Your Current Remote Support Tools Meet this Moment?

Join LogMeIn Rescue to learn how to evaluate your remote support tools, security safeguards that are critical & what makes best-of-breed technology.

November 05

How Digital Leaders Are Transforming Their Customer Service with AI

How do digital support leaders use AI to meet customer expectations while keeping operational costs low? Learn what’s possible now with AI in service.

November 03

Touchless Service: The Value of Virtual Expertise

Learn how to both cut customer effort and grow satisfaction by leveraging remote support in new ways for our forever changed field service world.

Research Report

The State of Knowledge Management: 2020

Trends and best practices for knowledge management


Reinvent Support Communities: How to Expand Ticket Deflection to Revenue Growth

Learn how to make your community a crucial piece of your company’s retention strategy.


Accelerating and Scaling Your Professional Services Delivery for 2021

Learn how to scale your Professional Services business for the road ahead through capacity planning, partner involvement, and outcome management.


How Qualtrics XM Community Empowers Customers through Digital Self Service

Join us for a comprehensive case study on how Qualtrics created a world-class online support community unlike others you’ve seen before.


Customer Engagement for a New Digital First World

Learn how to improve your customer experience, agent satisfaction and revenue in the new normal.


Services Convergence Expanding Use Cases for PSA

An overview of professional services automation and how your team can leverage these capabilities to better predict and manage project revenues.


Findability The Search for Enterprise Content

Join us for a panel discussion on knowledge management best practices with experts from Dell, Informatica, TeleTracking, Coveo, TSIA, and more.

Research Report

TSIA Enterprise Knowledge Management Maturity Model

This report guides companies in evaluating the strength of their knowledge management programs and identifies steps to take KM to the next level.


ERP for Services Based Firms Selection Implementation and Success

How selecting the wrong ERP costs you more than just dollars.