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John Ragsdale

Distinguished VP, Technology Research

John Ragsdale is the distinguished vice president of technology research for TSIA. His area of expertise is in assisting enterprise technology firms with the selection and value realization of tools and platforms, with a constant focus on the customer experience. John drives TSIA's highly regarded technology research agenda, delivering insightful thought-leadership research and analysis on the most pressing issues facing business leaders to enable them to better plan and execute their strategies. John earned the title of TSIA Distinguished Researcher when he reached over ten years in a research role at TSIA, having authored over 250 research articles, answered 3,000+ member inquiries, and developed frameworks and survey methodologies that helped members address complex business challenges. John also continues to take a lead role as a mentor, helping other members of the TSIA Research team master their skills.

John Ragsdale

John Ragsdale Talks About Technology Research

How TSIA Advisory Works With You

Strategic Advisory graphic

Top Technology Advisory Engagements

  • Creating the Ultimate Customer Self-Service Portal
  • Building the Digital Infrastructure for Support
  • Automating Professional Services: PSA 2.0
  • Virtual Customer Engagement Strategies: The Rise of Digital Channels

Research and Webinars

Check out the most recent Technology resources.

February 23

How to Monetize Your IoT SaaS Service Offerings in 2021

Monetize consumption and content, establish a competitive advantage, and drive revenue growth.

February 11

Content Findability with Elastic Workplace Search: A Practical Guide

Discover everyday tips and advice on how utilizing unified search helps to maximize team productivity, reduce content silos, and boost ROI.

February 04

Disrupting Service Delivery 3 Lessons for Faster Growth in 2021

Learn how companies are shifting their service delivery strategy resulting in improvements to profitability, growth, and customer satisfaction.

January 28

Hindsight is 2020 A Closer Look at Whats Driving Sales Performance in 2021

Help modern sales teams use a data-driven approach to better understand customer needs and sell more effectively in today’s digital sales environment.

Technology Insight

The State of Technology: 2021

This report outlines major trends impacting technology across TSIA research practices and highlights technology-focused research planned for 2021.


6 Use Cases for AR and Remote Assist AI to Dramatically Improve Business KPIs

Discover how AR and AI affect digital transformation and business resiliency strategies in the world of field service and technical support.


Service Delivery in 2021 Three Trends Here to Stay

Based on findings from TSIA research, this webinar will explore the service delivery trends that will shape the year to come.

Research Report

TSIA Enterprise Community Progression Model

A look at TSIA’s Enterprise Community Progression Model, which shows the progression across four phases to become an industry thought leader hub.


Can Your Current Remote Support Tools Meet this Moment?

Join LogMeIn Rescue to learn how to evaluate your remote support tools, security safeguards that are critical & what makes best-of-breed technology.


2020 Technology Summit

Join TSIA and CSS Corp, FinancialForce, and Mavenlink as they discuss trends in revenue growth, customer experience, and digital transformation.


How Digital Leaders Are Transforming Their Customer Service with AI

How do digital support leaders use AI to meet customer expectations while keeping operational costs low? Learn what’s possible now with AI in service.


Touchless Service: The Value of Virtual Expertise

Learn how to both cut customer effort and grow satisfaction by leveraging remote support in new ways for our forever changed field service world.