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Jeff Connolly is the vice president of managed services research for TSIA. He is a video and telecommunications industry veteran, with over 20 years of experience in managed services and cloud delivery models. In his role at TSIA, Jeff provides members with fact-based education and insight into the performance and operations of managed services providers of all sizes.
Throughout his career, he has held a variety of titles, but has always focused on designing, building, and launching new services businesses. Prior to TSIA, Jeff worked for Polycom, where he helped establish and grow both their managed and professional services practices. In this position, he designed, built and launched dozens of successful managed and professional services, including building and launching Polycom’s first-ever cloud-based XaaS model.
Jeff is dedicated to sharing his insights and first-hand experiences through various publications, such as white papers, research reports, blogs and ebooks on topics designed to help managed services providers understand their strengths, weaknesses, and core areas of opportunity. Leveraging the latest industry research, best practices, and his own expertise, Jeff aims to provide a fundamental understanding of what it means to be a successful managed services organization.
Jeff is a regular contributor to the TSIA blog on the topics of managed services, managed services providers (MSP), and TSIA's LAER model.
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Managed Services Maturity Indicators
This document reports key research findings on the topic of managed services maturity indicators.
Trends Reshaping Managed Services: Your Guide to Becoming a Rockstar
Learn how you can define, plan, and build your path to become a Managed Services Rockstar business in a very competitive environment.
Inside Managed Services Maturity Models
Based on recent research, gain instant insights from our Managed Services Maturity Model on how to grow and sustain your business.
Avoid 5 Common Managed Services Mistakes
In this ebook, we'll outline common pitfalls and offer tips for establishing a successful managed services business.
Defining Managed Services
This report defines what managed services are, their value to a company’s clients, and how offering them can give the company P&L a boost.
Planning for Innovations in Managed Services Offers
As a Managed Services provider, how do you effectively plan for innovation? Due to the acceleration of XaaS and Managed Services solutions, . . .
Powering Managed Services with IBM Watson
In a world where data is becoming more and more ubiquitous, how can you harness the power of Artificial Intelligence and extreme automation to turn . . .
Take Your Managed Services to a Billion Dollars: Growing past $100M
This session will focus on growth beyond 25% year over year, pivoting your Managed Services to Managed XaaS, developing and growing pipeline, and . . .
Managed Services Maturity Models: What is Your Path? (sponsored by Contract Capi
Over the past eight years, TSIA has benchmarked over 135 managed services organizations in detail, collecting data on the organizational . . .
The State of Managed Services: 2021
Annual report documenting major trends and disruptions in managed services and highlighting the research plan for 2021.
Professional and Managed Services Maturity Models: What to Expect When
Examine maturity models in both professional and managed services practices that can help guide your path to growth.
2020 Managed Services COVID-19 Impact Survey Results
Results from the TSIA Managed Services COVID-19 Impact Survey.
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.