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Jeff Connolly

VP, Managed Services Research

Jeff Connolly is the vice president of managed services research for TSIA. He is a video and telecommunications industry veteran, with over 20 years of experience in managed services and cloud delivery models. In his role at TSIA, Jeff provides members with fact-based education and insight into the performance and operations of managed services providers of all sizes.



Top Managed Services Advisory Engagements

  • The State of the Industry and the Case for Transformation
  • Emerging Economic Engines for Technology Providers
  • Kickstarting Your Managed Services Business
  • Managed and XaaS Maturity Models
  • The Relationship Between Managed and XaaS
  • Client Management, Customer Success and Managed Services
  • Optimizing Your Organization for Service-Led Solutions
  • Scaling Delivery for “Operate” Solutions
  • Successfully Selling Managed Services
  • Managed Services Product Management Structures Best Practices
 
 
 

Research and Webinars

Check out the most recent Managed Services resources.


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Data View

Managed Services Maturity Indicators

This document reports key research findings on the topic of managed services maturity indicators.

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Trends Reshaping Managed Services: Your Guide to Becoming a Rockstar

Learn how you can define, plan, and build your path to become a Managed Services Rockstar business in a very competitive environment.

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Inside Managed Services Maturity Models

Based on recent research, gain instant insights from our Managed Services Maturity Model on how to grow and sustain your business.

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Research Report

Avoid 5 Common Managed Services Mistakes

In this ebook, we'll outline common pitfalls and offer tips for establishing a successful managed services business.

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Research Report

Defining Managed Services

This report defines what managed services are, their value to a company’s clients, and how offering them can give the company P&L a boost.

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Planning for Innovations in Managed Services Offers

As a Managed Services provider, how do you effectively plan for innovation? Due to the acceleration of XaaS and Managed Services solutions, . . .

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Powering Managed Services with IBM Watson

In a world where data is becoming more and more ubiquitous, how can you harness the power of Artificial Intelligence and extreme automation to turn . . .

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Take Your Managed Services to a Billion Dollars: Growing past $100M

This session will focus on growth beyond 25% year over year, pivoting your Managed Services to Managed XaaS, developing and growing pipeline, and . . .

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Managed Services Maturity Models: What is Your Path? (sponsored by Contract Capi

Over the past eight years, TSIA has benchmarked over 135 managed services organizations in detail, collecting data on the organizational . . .

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Research Report

The State of Managed Services: 2021

Annual report documenting major trends and disruptions in managed services and highlighting the research plan for 2021.

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Professional and Managed Services Maturity Models: What to Expect When

Examine maturity models in both professional and managed services practices that can help guide your path to growth.

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Data View

2020 Managed Services COVID-19 Impact Survey Results

Results from the TSIA Managed Services COVID-19 Impact Survey.