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Jeff Connolly

Sr. Director, Managed Services Research

Jeff Connolly is the senior director of managed services research for TSIA. He is a video and telecommunications industry veteran, with over 20 years of experience in managed services and cloud delivery models. In his role at TSIA, Jeff provides members with fact-based education and insight into the performance and operations of managed services providers of all sizes.



Jeff Connolly

How TSIA Advisory Works With You

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Top Managed Services Advisory Engagements

  • The State of the Industry and the Case for Transformation
  • Emerging Economic Engines for Technology Providers
  • Kickstarting Your Managed Services Business
  • Managed and XaaS Maturity Models
  • The Relationship Between Managed and XaaS
  • Client Management, Customer Success and Managed Services
  • Optimizing Your Organization for Service-Led Solutions
  • Scaling Delivery for “Operate” Solutions
  • Successfully Selling Managed Services
  • Managed Services Product Management Structures Best Practices
 
 
 

Research and Webinars

Check out the most recent Managed Services resources.


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Managed Services Best Practices for the Pandemic and Beyond

Learn how managed services organizations are successfully adapting and succeeding during this pandemic and beyond.

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Research Report

TSIA Managed Services Benchmarking

This report explains the critical role the TSIA Managed Services Benchmark process can play in driving organizational transformation.

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Research Report

The Top 8 Managed Services Metrics to Measure - Abridged Version

An abridged version of a TSIA report that captures the critical financial KPIs that must be measured in managed services and how they are calculated.

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Research Report

The Top 8 Managed Services Metrics to Measure

An abridged version of a TSIA report that captures the critical financial KPIs that must be measured in managed services and how they are calculated.

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Managed Services Retooling Making the Most of Your COVID 19 Pitstop

Join us to learn six capabilities for retooling your Managed Services organization.

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Research Report

Slides | The Impact of COVID19 on Managed Services

Get data from TSIA's Rapid Research Response Initiative which reveals the impact of COVID-19 on Managed Services Organizations.

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Managed Services | The Impact of COVID-19 on Managed Services

The value proposition of Managed Services has been built on the back of transferring risk and complexity to trusted third party providers. In these . . .

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The Impact of COVID19 on Managed Services 1

Learn the core capabilities Managed Services providers rely on to survive and thrive during this crisis.

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Research Report

The State of Managed Services: 2020

Annual report documenting major trends and disruptions in managed services for 2020, with a focus on the global pandemic.

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Managed Services - The Beating Heart of Transformation

Let’s explore why Managed Services is flourishing and how to develop the core set of MS capabilities to service subscription-based relationships.

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Managed & Professional Services: Trends & Best Practices with Program Management

Learn why you shouldn’t get rid of your project management organization while navigating through XaaS transformation.

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Successful Approaches to Pricing Managed Services Offerings

Learn common and successful approaches to pricing Managed Services offerings to your customers.