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Jeff Connolly is the senior director of managed services research for TSIA. He is a video and telecommunications industry veteran, with over 20 years of experience in managed services and cloud delivery models. In his role at TSIA, Jeff provides members with fact-based education and insight into the performance and operations of managed services providers of all sizes.
Throughout his career, he has held a variety of titles, but has always focused on designing, building, and launching new services businesses. Prior to TSIA, Jeff worked for Polycom, where he helped establish and grow both their managed and professional services practices. In this position, he designed, built and launched dozens of successful managed and professional services, including building and launching Polycom’s first-ever cloud-based XaaS model.
Jeff is dedicated to sharing his insights and first-hand experiences through various publications, such as white papers, research reports, blogs and ebooks on topics designed to help managed services providers understand their strengths, weaknesses, and core areas of opportunity. Leveraging the latest industry research, best practices, and his own expertise, Jeff aims to provide a fundamental understanding of what it means to be a successful managed services organization.
Jeff is a regular contributor to the TSIA blog on the topics of managed services, TSIA's LAER model, and X-as-a-Service (XaaS).
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