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Jeff Connolly

VP, Managed Services Research

Jeff Connolly is the vice president of managed services research for TSIA. He is a video and telecommunications industry veteran, with over 20 years of experience in managed services and cloud delivery models. In his role at TSIA, Jeff provides members with fact-based education and insight into the performance and operations of managed services providers of all sizes.

Top Managed Services Advisory Engagements

  • The State of the Industry and the Case for Transformation
  • Emerging Economic Engines for Technology Providers
  • Kickstarting Your Managed Services Business
  • Managed and XaaS Maturity Models
  • The Relationship Between Managed and XaaS
  • Client Management, Customer Success and Managed Services
  • Optimizing Your Organization for Service-Led Solutions
  • Scaling Delivery for “Operate” Solutions
  • Successfully Selling Managed Services
  • Managed Services Product Management Structures Best Practices

Research and Webinars

Check out the most recent Managed Services resources.

Data View

Managed Services Maturity Indicators

This document reports key research findings on the topic of managed services maturity indicators.


Trends Reshaping Managed Services: Your Guide to Becoming a Rockstar

Learn how you can define, plan, and build your path to become a Managed Services Rockstar business in a very competitive environment.


Inside Managed Services Maturity Models

Based on recent research, gain instant insights from our Managed Services Maturity Model on how to grow and sustain your business.

Research Report

Avoid 5 Common Managed Services Mistakes

In this ebook, we'll outline common pitfalls and offer tips for establishing a successful managed services business.

Research Report

Defining Managed Services

This report defines what managed services are, their value to a company’s clients, and how offering them can give the company P&L a boost.


Planning for Innovations in Managed Services Offers

As a Managed Services provider, how do you effectively plan for innovation? Due to the acceleration of XaaS and Managed Services solutions, . . .


Powering Managed Services with IBM Watson

In a world where data is becoming more and more ubiquitous, how can you harness the power of Artificial Intelligence and extreme automation to turn . . .


Take Your Managed Services to a Billion Dollars: Growing past $100M

This session will focus on growth beyond 25% year over year, pivoting your Managed Services to Managed XaaS, developing and growing pipeline, and . . .


Managed Services Maturity Models: What is Your Path? (sponsored by Contract Capi

Over the past eight years, TSIA has benchmarked over 135 managed services organizations in detail, collecting data on the organizational . . .

Research Report

The State of Managed Services: 2021

Annual report documenting major trends and disruptions in managed services and highlighting the research plan for 2021.


Professional and Managed Services Maturity Models: What to Expect When

Examine maturity models in both professional and managed services practices that can help guide your path to growth.

Data View

2020 Managed Services COVID-19 Impact Survey Results

Results from the TSIA Managed Services COVID-19 Impact Survey.