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Jeff Connolly is the senior director of managed services research for TSIA. He is a video and telecommunications industry veteran, with over 20 years of experience in managed services and cloud delivery models. In his role at TSIA, Jeff provides members with fact-based education and insight into the performance and operations of managed services providers of all sizes.
Throughout his career, he has held a variety of titles, but has always focused on designing, building, and launching new services businesses. Prior to TSIA, Jeff worked for Polycom, where he helped establish and grow both their managed and professional services practices. In this position, he designed, built and launched dozens of successful managed and professional services, including building and launching Polycom’s first-ever cloud-based XaaS model.
Jeff is dedicated to sharing his insights and first-hand experiences through various publications, such as white papers, research reports, blogs and ebooks on topics designed to help managed services providers understand their strengths, weaknesses, and core areas of opportunity. Leveraging the latest industry research, best practices, and his own expertise, Jeff aims to provide a fundamental understanding of what it means to be a successful managed services organization.
Jeff is a regular contributor to the TSIA blog on the topics of managed services, managed services providers (MSP), and TSIA's LAER model.
Managed Services Best Practices for the Pandemic and Beyond
Learn how managed services organizations are successfully adapting and succeeding during this pandemic and beyond.
TSIA Managed Services Benchmarking
This report explains the critical role the TSIA Managed Services Benchmark process can play in driving organizational transformation.
The Top 8 Managed Services Metrics to Measure - Abridged Version
An abridged version of a TSIA report that captures the critical financial KPIs that must be measured in managed services and how they are calculated.
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The Top 8 Managed Services Metrics to Measure
Managed Services Retooling Making the Most of Your COVID 19 Pitstop
Join us to learn six capabilities for retooling your Managed Services organization.
Slides | The Impact of COVID19 on Managed Services
Get data from TSIA's Rapid Research Response Initiative which reveals the impact of COVID-19 on Managed Services Organizations.
Managed Services | The Impact of COVID-19 on Managed Services
The value proposition of Managed Services has been built on the back of transferring risk and complexity to trusted third party providers. In these . . .
The Impact of COVID19 on Managed Services 1
Learn the core capabilities Managed Services providers rely on to survive and thrive during this crisis.
The State of Managed Services: 2020
Annual report documenting major trends and disruptions in managed services for 2020, with a focus on the global pandemic.
Managed Services - The Beating Heart of Transformation
Let’s explore why Managed Services is flourishing and how to develop the core set of MS capabilities to service subscription-based relationships.
Managed & Professional Services: Trends & Best Practices with Program Management
Learn why you shouldn’t get rid of your project management organization while navigating through XaaS transformation.
Successful Approaches to Pricing Managed Services Offerings
Learn common and successful approaches to pricing Managed Services offerings to your customers.
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.