James Cho

James Cho

Director Research,
Professional Services &
Operational Best Practices


James Cho is the director of professional services research and operational best practices for TSIA. In this role, he is responsible for developing and delivering research programs that are focused on helping TSIA member organizations build and optimize professional services. He is also responsible for leading and delivering operational best practices to member organizations. James has over 20 years of experience in technology, operations, analysis, project management, and consulting, including experience in telecom, hardware, software, and professional services.

Prior to TSIA, James was the senior director of consulting services operations at JDA Software. He also had tenure at Commvault, a software data management company, where he served as the global operations lead for their technical services organization. He has extensive experience in implementing, leading, and managing world-class operational organizations.

James earned his bachelor's degree in economics and political science at the University of Maryland.

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