David S. Carlson

Director, Support Services Research

David S. Carlson is the director of support services research for TSIA. In this role, he works closely with members to help them achieve their support-oriented goals and transform them into world-class support services organizations.

David has a Bachelor of Science degree from National-Louis University and is Lean Six Sigma Green Belt trained. Throughout his over 30 years in the industry, he's held various leadership roles in both customer services and support organizations in the areas of Support Operations, Support Talent Optimization, and Support Quality Assurance. Prior to joining TSIA, David worked at Apple, and more recently, was the Senior Manager of Operations at MobileIron where he was instrumental in growing and transforming their support organization.

TSIA members can benefit from David's dedication to addressing their most pressing business challenges and identifying the best solutions.

David is a regular contributor to the Inside Technology Services blog on the topics of support services, the customer experience, and outsourcing.

David S. Carlson