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Bo Di Muccio, Ph.D., is the distinguished vice president of professional services research and vice president of advisory delivery for TSIA, and the chairperson of the TSIA Professional Services Advisory Board. He is responsible for developing and delivering research and advisory programs that are focused on helping executives to build and optimize professional services in many of the world's leading technology companies. Bo earned the title of TSIA Distinguished Researcher when he reached over ten years in a research role at TSIA, having authored over 50 research articles, answered 1,500+ member inquiries, and developed frameworks and survey methodologies that helped members address complex business challenges. Bo also continues to take a lead role as a mentor, helping other members of the TSIA Research team master their skills.
He has 20 years of experience in technology industry research, analysis, and consulting, including experience in hardware, software, and services. Prior to TSIA, he managed consulting services research at International Data Corporation (IDC). He also had a lengthy tenure at Deloitte Consulting, where he served several business units in a variety of roles, including services strategy and marketing, market research, competitive intelligence, and client service. He also held market research roles at AltaVista Company and Compaq Computer Corporation prior to his tenure at Deloitte.
Bo earned his master's and doctoral degrees in international relations from the School of International Relations at the University of Southern California and was a tenure-track faculty member of the University of Florida's Department of Political Science prior to beginning his career in the technology sector.
Bo frequently writes about these topics on the TSIA blog on the topics of professional services, pricing, professional services and sales, and tips for a successful professional services organization.
Making PS a LAER Engine 101: Accelerate Customer Time to Value
Learn critical practices, skills, metrics, and tools you should consider so that your PS function is firing on all cylinders.
Professional Services Market Rates Study
One professional service pricing metric you should be monitoring is market rates. Download the TSIA market rates study highlights!
The Green Flag is Coming: Is Your Professional Services Engine Tuned
Join us for this virtual summit to flesh out what tuning your PS engine should look like.
Professional Services Best Practices for the Pandemic And Beyond 1
Understanding how to build, sell and deliver professional services in ways that will help get through the current crisis.
The State of Professional Services 2020
In this 45-minute on-demand webinar, we address COVID-19 and its impact on Professional Services delivery.
The State of Professional Services: 2020
Annual report providing an overall snapshot of the professional services discipline based on benchmarking data and the hottest topics/trends of 2020.
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Business Case for Services Engineering
This report shares current industry status and provides business case datapoints to help PS leaders justify investing in services engineering.
Professional Services Compensation: 2019
This DataView summarizes the key compensation trends as identified by the 2019 Professional Services Compensation Study.
Navigating Industry Transformation: The Case of Zebra Technologies Professional
Let’s face it … industry transformation is making life difficult for professional services leaders. It’s hard enough to get professional services . . .
TSIA Professional Services Benchmarking
This report explains the critical role the TSIA Professional Services Benchmark process can play in driving organizational transformation.
Professional Services Market Rates Study Summary: 2018
This DataView reveals the some of the key findings from the TSIA 2018 Professional Services Market Rates Multi-Member Study.
The State of Professional Services: 2019
Annual report providing an overall snapshot of the professional services discipline based on benchmarking data and the hottest topics/trends of 2019.
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.