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Bo Di Muccio, Ph.D., is the distinguished vice president of professional services research and vice president of advisory delivery for TSIA, and the chairperson of the TSIA Professional Services Advisory Board. He is responsible for developing and delivering research and advisory programs that are focused on helping executives to build and optimize professional services in many of the world's leading technology companies. Bo earned the title of TSIA Distinguished Researcher when he reached over ten years in a research role at TSIA, having authored over 50 research articles, answered 1,500+ member inquiries, and developed frameworks and survey methodologies that helped members address complex business challenges. Bo also continues to take a lead role as a mentor, helping other members of the TSIA Research team master their skills.
He has 20 years of experience in technology industry research, analysis, and consulting, including experience in hardware, software, and services. Prior to TSIA, he managed consulting services research at International Data Corporation (IDC). He also had a lengthy tenure at Deloitte Consulting, where he served several business units in a variety of roles, including services strategy and marketing, market research, competitive intelligence, and client service. He also held market research roles at AltaVista Company and Compaq Computer Corporation prior to his tenure at Deloitte.
Bo earned his master's and doctoral degrees in international relations from the School of International Relations at the University of Southern California and was a tenure-track faculty member of the University of Florida's Department of Political Science prior to beginning his career in the technology sector.
Bo frequently writes about these topics on the TSIA blog on the topics of professional services, pricing, professional services and sales, and tips for a successful professional services organization.
Moving to a Subscription Model in Professional Services
This webinar uncovers the value of moving professional services away from transactional and toward subscription models.
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Professional Services Market Rates Study Summary: 2020
This Dataview summarizes the findings of the TSIA 2020 PS Market Rates Multi-Member Study.
Next Gen Resource Management Tools and Best Practices (sponsored by Kimble Appli
Is your RM team organized correctly? Has it invested properly and has it been chartered to produce clear, meaningful business outcomes? What does a . . .
Optimizing the Professional Services Sales Motion to Deliver Customer Outcomes a
Our industry has generally gotten pretty good at the sales motion related to successful attach of product led implementation services. But for . . .
Services Engineering Tips and Tricks
Increasingly, successful XaaS is about the XaaS providers’ ability to get the services motions right so that they maximize customer adoption and . . .
Leveraging the TSIA Professional Services Maturity Model to Improve Your PS Busi
Despite decades of change, turbulence, industry transformation and even a global pandemic, there’s a technology professional services truth that . . .
The State of Professional Services 2021
Is XaaS transformation and underlying industry changes having a dramatic impact on professional services? Join this webinar to find out.
The State of Professional Services: 2021
A review of the past year, current industry trends, and the landscape for the upcoming year in professional services.
Pulling the Cost Lever
This paper serves as a set of clear examples as to how the PS Compensation Study can be used to help businesses improve.
Making PS a LAER Engine 101: Accelerate Customer Time to Value
Learn critical practices, skills, metrics, and tools you should consider so that your PS function is firing on all cylinders.
Professional Services Market Rates Study
One professional service pricing metric you should be monitoring is market rates. Download the TSIA market rates study highlights!
The Green Flag is Coming: Is Your Professional Services Engine Tuned
Join us for this virtual summit to flesh out what tuning your PS engine should look like.
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.