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Bo Di Muccio, Ph.D., is the distinguished vice president of professional services research and vice president of advisory delivery for TSIA, and the chairperson of the TSIA Professional Services Advisory Board. He is responsible for developing and delivering research and advisory programs that are focused on helping executives to build and optimize professional services in many of the world's leading technology companies. Bo earned the title of TSIA Distinguished Researcher when he reached over ten years in a research role at TSIA, having authored over 50 research articles, answered 1,500+ member inquiries, and developed frameworks and survey methodologies that helped members address complex business challenges. Bo also continues to take a lead role as a mentor, helping other members of the TSIA Research team master their skills.
He has 20 years of experience in technology industry research, analysis, and consulting, including experience in hardware, software, and services. Prior to TSIA, he managed consulting services research at International Data Corporation (IDC). He also had a lengthy tenure at Deloitte Consulting, where he served several business units in a variety of roles, including services strategy and marketing, market research, competitive intelligence, and client service. He also held market research roles at AltaVista Company and Compaq Computer Corporation prior to his tenure at Deloitte.
Bo earned his master's and doctoral degrees in international relations from the School of International Relations at the University of Southern California and was a tenure-track faculty member of the University of Florida's Department of Political Science prior to beginning his career in the technology sector.
Bo frequently writes about these topics on the TSIA blog on the topics of professional services, pricing, professional services and sales, and tips for a successful professional services organization.
The Future of Technology Professional Services
This report looks at the state of embedded professional services organizations as compared to 20 years ago.
The PSO's Guide to Professional Services Strategic Alignment
This report provides a step-by-step approach to aligning your professional services charter with overall business objectives.
The Four P's of the Future Delivery Model
In the era of product-led 'attach services,' organizations had built services to optimize product adoption. In the era of service-led offers (XaaS, . . .
The State of Professional Services 2022
Join us for this 45-minute webinar where we will discuss trends and metrics that reveal what lies ahead for professional services in 2022.
If You Are Struggling to Develop or Grow Your Partner Eco-system, This Session I
The whole is greater than the sum of the parts. The modern technology services practice needs a partner ecosystem to serve as a force multiplier. . . .
Professional Services Hot Topics for 2021
At TSIA, we are constantly scanning for what’s popping in the industry. These “hot topics” tend to be excellent indicators of the key business . . .
The Role of Professional Services in SaaS
Learn what professional services organizations need to do to thrive as a result of industry change and SaaS.
Moving to a Virtual Delivery Model: Best Practices Revealed
Learn how organizations are successfully transitioning to a virtual delivery motion.
Moving to a Subscription Model in Professional Services
This webinar uncovers the value of moving professional services away from transactional and toward subscription models.
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Professional Services Market Rates Study Summary: 2020
This Dataview summarizes the findings of the TSIA 2020 PS Market Rates Multi-Member Study.
Next Gen Resource Management Tools and Best Practices (sponsored by Kimble Appli
Is your RM team organized correctly? Has it invested properly and has it been chartered to produce clear, meaningful business outcomes? What does a . . .
Optimizing the Professional Services Sales Motion to Deliver Customer Outcomes a
Our industry has generally gotten pretty good at the sales motion related to successful attach of product led implementation services. But for . . .
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.