Thomas Lah is the executive director of the Technology Services Industry Association (TSIA), the leading association for today's technology and services organizations. He is the author of many popular books on trends affecting the tech industry, his latest being Technology-as-a-Service Playbook: How to Grow a Profitable Subscription Business. For over 20 years, he has been helping some of the world's largest technology companies improve the efficiency of their daily operations.
Thomas is a sought-after industry speaker on the topics of optimizing technology service businesses within product companies, business outcome engineering, customer success funding models, X-as-a-Service (XaaS) financial models, the art of helping customers successfully adopt technology, and the latest market trends impacting service organizations worldwide. Since 2002, Thomas has also taught an MBA class at The Ohio State University Fisher College of Business titled “Building Professional Services,” which is based on his writings.
The list of books Thomas has authored include: Building Professional Services: The Sirens’ Song (2002), Mastering Professional Services (2005), Bridging the Services Chasm (2009), Consumption Economics: The New Rules of Tech (2011), B4B: How Technology and Big Data Are Reinventing the Customer-Supplier Relationship (2013), and Technology-as-a-Service Playbook: How to Grow a Profitable Subscription Business (2016).
TSIA 2018 Capabilities Heatmap
Get insight into the organizational capabilities your services business needs to master in order to improve its operational and financial performance.
Technology & Services 50 Q4 2017
Join Thomas Lah as he identifies the latest observations and trends for the technology services industry.
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The Supplier-Led Sales Model
This paper examines the supplier-led sales model that tech companies need to pursue to deliver business outcomes for their customers.
Technology & Services 50 Q3 2017
Join Thomas Lah for the quarterly financial performance trends of fifty publicly traded companies known as the Technology and Service 50 Index.
2017 Organizational Structure Survey Results
Summary results from the TSIA 2017 Organizational Structure Survey.
What Makes TSIA Strategic Services Different Than Consulting
CDK Global joins TSIA as a panelist to explain how a TSIA Strategic Services engagement has different meaning than a consulting engagement.
TSIA Cloud 40: 2017
Listen to this engaging presentation by Thomas Lah, Executive Director of TSIA as he reviews 40 companies with cloud computing offerings.
XaaS Compensation Models
This report addresses compensation challenges and best practices for subscription-based services.
Technology & Services 50 Q2 2017
Future Organizational State
Design principles that will help executive teams pursue organizational models that are optimal for driving profitable XaaS offers.
TSIA Cloud 40, Q1 2017
TSIA analysis of 40 public cloud computing companies in the areas of revenue growth, profitability, and financial business model.
Technology & Services 50 Q1 2017
The Technology Services Industry Association (TSIA) is dedicated to helping services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.