Thomas Lah is the executive director of the Technology Services Industry Association (TSIA), the leading association for today's technology and services organizations. He is the author of many popular books on trends affecting the tech industry, his latest being Technology-as-a-Service Playbook: How to Grow a Profitable Subscription Business. For over 20 years, he has been helping some of the world's largest technology companies improve the efficiency of their daily operations.
Thomas is a sought-after industry speaker on the topics of optimizing technology service businesses within product companies, business outcome engineering, customer success funding models, X-as-a-Service (XaaS) financial models, the art of helping customers successfully adopt technology, and the latest market trends impacting service organizations worldwide. Since 2002, Thomas has also taught an MBA class at The Ohio State University Fisher College of Business titled “Building Professional Services,” which is based on his writings.
The list of books Thomas has authored include: Building Professional Services: The Sirens’ Song (2002), Mastering Professional Services (2005), Bridging the Services Chasm (2009), Consumption Economics: The New Rules of Tech (2011), B4B: How Technology and Big Data Are Reinventing the Customer-Supplier Relationship (2013), and Technology-as-a-Service Playbook: How to Grow a Profitable Subscription Business (2016).
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TSIA Adoption Framework Research Report
This paper helps answer the questions: What does good adoption look likeHow do you assess customer adoption?Who is responsible for driving . . .
Emerging Economic Engines of Technology Providers Research Report
Topics covering the economic engines of tech providers including revenue streams, trends, natural transitions, and how to set up economic engines.
From Technology as an Asset to Technology as a Service: The Four Phases of Swall Research Report
This paper provides a framework to understand where your company is in the journey to transitioning to a subscription-based business model.
2014 Service Capability Heatmap Webinar
Thomas Lah discusses how service organizations can remain competitive in a B4B world and the capabilities service organizations are investing in.
Technology & Services 50 Q1 2018 Webinar
Join Thomas Lah as he identifies the latest observations and trends to track for the technology services industry.
TSIA Cloud 40, Q1 2018 Research Report
TSIA analysis of 40 public cloud computing companies in the areas of revenue growth, profitability, and financial business model.
TSIA 2018 Capabilities Heatmap Research Report
Get insight into the organizational capabilities your services business needs to master in order to improve its operational and financial performance.
Technology & Services 50 Q4 2017 Webinar
Join Thomas Lah as he identifies the latest observations and trends for the technology services industry.
The Significant Impact of ASC 606 on Technology Companies Research Report
A look at the new ASC 606 revenue recognition guidelines and their impact on tech companies.
The Supplier-Led Sales Model Research Report
This paper examines the supplier-led sales model that tech companies need to pursue to deliver business outcomes for their customers.
Technology & Services 50 Q3 2017 Webinar
Join Thomas Lah for the quarterly financial performance trends of fifty publicly traded companies known as the Technology and Service 50 Index.
2017 Organizational Structure Survey Results Research Report
Summary results from the TSIA 2017 Organizational Structure Survey.
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