Thomas Lah

Executive Director and Executive VP

Thomas Lah is the executive director and executive vice president of the Technology Services Industry Association (TSIA), the leading association for today's technology and services organizations. He is the author of many popular books on trends affecting the tech industry, his latest being Technology-as-a-Service Playbook: How to Grow a Profitable Subscription Business. For over 20 years, he has been helping some of the world's largest technology companies improve the efficiency of their daily operations.



Thomas Lah

Thomas Lah Talks About Industry Trends

How TSIA Advisory Works With You

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Top Executive Advisory Engagements

  • Navigating Hazy Horizons
  • COVID-19 Impacts on Technology Business Models
  • The Playbook for Profitable XaaS
  • As-A-Service Transformation and Alignment
  • Changing Value Propositions for XaaS
  • Journey to LAER Efficiency
  • Outcome Engineering: Scale Customer Value Delivery
  • XaaS Financial Models: The Business of the Cloud
  • Sales & Service Blur: Unlock New Customer Revenue
  • XaaS Pricing Models: Success of Premium Offers
  • The Next Gen Portfolio: Innovate Offer Development
  • LAER Coverage Model: Rethinking Sales and Service
 

See What I'm Up To

Check out the most recent resources by Thomas.


Webinar
July 15

Technology & Services 50 Q2 2020

We’ll review the impact of COVID-19 on key financial indicators and analyze data to provide insight into challenges technology providers are facing.

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Research Report

The Case for Services Convergence and Big “C” Customer Success

This report examines services convergence and Big "C" customer success.

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Research Report

COVID-19 Capability Journeys

Organizational capabilities every technology provider will require to excel in a post-COVID-19 economy.

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Technology & Services 50 Q1 2020

We’ll review the impact of COVID-19 on key financial indicators and analyze data to provide insight into challenges technology providers are facing.

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Research Report

Industry Scenario: Extreme Remote Services

This paper helps technology companies respond to the urgent issues created by the global pandemic and also looks at future initiatives post-crisis.

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Research Report

Navigating Hazy Horizons

This paper helps technology companies respond to the urgent issues created by the global pandemic and also looks at future initiatives post-crisis.

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Research Report

The Pandemic Playbook for Technology Solution Providers: Current Phase/Next Pha

This report is a playbook to help technology providers navigate a global pandemic in the area of current phase/next phase capabilities.

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Research Report

Recurring versus Transactional Business Models in an Economic Downturn

This report is a playbook to help technology providers navigate a global pandemic, specifically recurring vs. transactional business models.

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Data View

Healthcare Technology Huddle

This presentation summarizes how healthcare technology providers are responding the COVID-19 as of March 27, 2020.

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Research Report

The Pandemic Playbook

This report is a playbook to help technology providers navigate a global pandemic.

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Research Report

The Pandemic Playbook for Technology Solution Providers: Corporate Communication

This report is a playbook to help technology providers navigate a global pandemic in the area of corporate communications.

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Research Report

TSIA 2020 Capabilities Heatmap

Get insight into the organizational capabilities your services business needs to master in order to improve its operational and financial performance.