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Webinar

TECH on Deck: Why Voice AI Is Ready To Transform CX & How To Build It Right

Sponsored by
Inbenta
,

A practical session on building secure, expressive Voice AI that delivers natural conversations, grounded answers, and a clear path beyond IVR.

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February 13, 2026

9:00 AM

Pacific Time

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February 13, 2026
|
9:00 AM
Pacific Time

Overview

Summary

Voice AI is finally ready for real customer conversations—but only if it’s built with the right architecture, grounding, and controls. This webinar breaks down how to deliver sub-second, human-like voice experiences without hallucinations, pair Voice AI with verified knowledge for auditable accuracy, and migrate from legacy IVR to an enterprise-grade solution without disrupting call flows.

Challenges

You've heard the promise of AI, but your customers are still stuck with an IVR voice experience that hasn’t changed much since the 1990s. You’re aware of modern Voice AI, but you hesitate out of fear that it will go off-script, give a wrong answer, and expose your company to serious security and compliance risks—not to mention annoy your customers.

Key takeaways

The Architecture of Natural Voice Conversation

Discover the tech behind sub-second response times that make conversations feel natural, expressive, and human-like.

Voice AI You Can Finally Trust

Learn why you need to couple Voice AI tech with a modern enterprise AI platform grounded in verified knowledge to deliver accurate, auditable answers and mitigate compliance risks.

It’s Time To Move On From Your IVR

Get the strategic blueprint for quickly moving on from legacy IVR to a flexible, enterprise-grade Voice AI solution without disrupting existing call flows.

Webinar speakers

George Humphrey

Senior Vice President of Research, TSIA

Merlin Bise

Chief Technology Officer, Inbenta

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