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Webinar

TECH on Deck: Good Data, Great AI: Setting Post-Sale AI Up for Success

Pull up a chair to hear Gainsight, an industry leader in Customer Success, and TSIA talk through the one ingredient that makes—or breaks—AI in Customer Success: reliable, unified data.

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September 19, 2025

Pacific Time

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September 19, 2025
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Pacific Time

Overview

Summary

In this session, Gainsight and TSIA unpack what it really takes to make post-sale AI work: reliable, unified data and pragmatic implementation. You’ll get practical tactics for cleaning up data pipelines, aligning stakeholders, and launching AI programs that stick and deliver measurable impact.

Challenges

Customer success leaders want AI to boost efficiency and expansion, but fragmented systems, messy data, and weak cross-functional buy-in stall real progress. Without a clear data strategy and change management plan, AI pilots never scale and frontline teams don’t trust the outputs.

Key takeaways

Roadblocks to AI Adoption

Companies face challenges with regulatory permissions and data quality, which hinder AI implementation.

Measurable ROI

Focus on two main benefits—efficiency and revenue—when assessing the impact of AI on post-sales processes.

Actionable Approach

Organizations are encouraged to address specific pain points quickly and aim for early successes with AI to build momentum.

Webinar speakers

George Humphrey

Senior Vice President of Research, TSIA

Ori Entis

SVP Product, Gainsight

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