The State of Customer Growth & Renewal 2026

In this webinar, TSIA explains the “Agentic Pivot” reshaping Customer Growth & Renewal in 2026 as AI Economics shifts the focus to profitable growth and trust. You’ll learn how to move from adoption-led motions to outcome telemetry and agentic AI—while overcoming pricing paralysis, fragmented data, and revenue volatility. The session outlines the key shifts to win: adopting the DARE framework, building human-on-the-loop architectures, and unifying revenue operations around NRR and expansion.

Many organizations are stuck in pricing model paralysis. They resist disrupting per-user pricing, even as AI reduces the headcount those models depend on—creating a “Success Paradox”—where proving value can mean a customer pays less. At the same time, fragmented, low-quality data prevents AI from delivering reliable impact, and the move to consumption-based pricing adds revenue volatility that makes forecasting and budgeting far more complex.