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Webinar

Service as Software: Agentic Automation for Complex Field Service Workflows

This webinar focuses on the integration of agentic AI into field service operations, and underscores the challenges organizations are facing.

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November 1, 2025

Pacific Time

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November 1, 2025

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November 1, 2025
|
Pacific Time

Overview

Summary

The webinar explores the role of agentic automation in enhancing complex field support workflows, emphasizing the integration of AI to drive efficiency and improve service outcomes. Key challenges identified include data contextualization, the need for specialized AI solutions, and the importance of effective deployment strategies for maximizing ROI.

Challenges

Field service runs on messy SOPs, shifting context, and siloed systems that break rigid RPA and chatbots. The real hurdle is turning AI output into cross-system action and scaling wins from pilots into repeatable, production operations.

Key takeaways

Challenges in Field Services

Orgs face difficulties in innovating service offers and monetizing remote support, leading to a pressing need for optimization.

Data Context Importance

The effectiveness of AI in field services relies on the contextualization of data, allowing for accurate reasoning and decision-making.

Agentic AI for Efficiency

The shift towards agentic AI involves automating complex workflows, where software plays a dynamic role in achieving service outcomes.

Webinar speakers

Roy Dockery

Senior Director of Support Services and Field Services Research, TSIA

Paul Greenland

Chief Customer Officer, Bruviti

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