Chevron left
View more webinars
|
Chevron left
View more AI Economics content
v6 icon
Webinar

Service as Software: Agentic Automation for Complex Field Service Workflows

Sponsored by
and

This webinar focuses on the integration of agentic AI into field service operations, and underscores the challenges organizations are facing.

Attend this webinar

Registration is closed. Webinar recording will be available soon.

Watch on demand

November 1, 2025

Pacific Time

Continue
By clicking the “Continue” button, you are agreeing to TSIA’s Terms of Use and Privacy Policy.

Attend this webinar

Watch on demand

November 1, 2025

Thank you for registering

Check your inbox for a confirmation email including the webinar link, date, and time.

Go Back

Thank you for your interest

Watch: Service as Software: Agentic Automation for Complex Field Service Workflows using the link below

Watch Now
Go Back
Oops! Something went wrong while submitting the form.

Explore more webinars on the TSIA Portal

Sign up for free

Already have an account?

Sign in
chevron right
November 1, 2025
|
Pacific Time

Overview

Summary

The webinar explores the role of agentic automation in enhancing complex field support workflows, emphasizing the integration of AI to drive efficiency and improve service outcomes. Key challenges identified include data contextualization, the need for specialized AI solutions, and the importance of effective deployment strategies for maximizing ROI.

Challenges

Field service runs on messy SOPs, shifting context, and siloed systems that break rigid RPA and chatbots. The real hurdle is turning AI output into cross-system action and scaling wins from pilots into repeatable, production operations.

Key takeaways

Challenges in Field Services

Orgs face difficulties in innovating service offers and monetizing remote support, leading to a pressing need for optimization.

Data Context Importance

The effectiveness of AI in field services relies on the contextualization of data, allowing for accurate reasoning and decision-making.

Agentic AI for Efficiency

The shift towards agentic AI involves automating complex workflows, where software plays a dynamic role in achieving service outcomes.

Webinar speakers

Roy Dockery

Sr. Director of Field Services Research, TSIA

Paul Greenland

Chief Customer Officer, Bruviti

Related Resources

No items found.
Powered by
tsia intelligence logo white

Explore the TSIA Portal

Get instant access to TSIA Intelligence—specialized AI built for tech services—when you create a free TSIA Portal account. Unlock expert research, tailored insights, and data-driven strategies to move your business forward.
Create a free account
Laptop Portal

Frame 373Frame 366Frame 370Frame 377Frame 382Frame 383eis logoFrame 388Hitachi vantaraFrame 365
Frame 373Frame 366Frame 370Frame 377Frame 382Frame 383eis logoFrame 388Hitachi vantaraFrame 365
Frame 373Frame 366Frame 370Frame 377Frame 382Frame 383eis logoFrame 388Hitachi vantaraFrame 365
lumenFrame 368Frame 390image logo google cloudrelias logoFrame 392FrameFrame 1Frame 2Frame 3
lumenFrame 368Frame 390image logo google cloudrelias logoFrame 392FrameFrame 1Frame 2Frame 3
lumenFrame 368Frame 390image logo google cloudrelias logoFrame 392FrameFrame 1Frame 2Frame 3
Vector (1)

TSIA's support and guidance have been invaluable in both the Field Services and Support Services Research areas.

Vector (2)
—Chu Sureshkumar, Site Manager, Mitsubishi Electric Power Products, Inc.

Get the benefits of membership

Becoming a TSIA member gives you access to an extensive library of leading research and data to fuel your growth. Signing up takes less than a minute—it’s quick, easy, and free.
Explore plans
chevron right
Have questions or need guidance?
Connect with a TSIA research expert
chevron right