Sales and Customer Success: Aligning for Growth

This webinar explores how to turn Sales and Customer Success into a coordinated, customer-centric growth motion. TSIA's Marc Troyan will address critical questions around customer ownership, whether and how CSMs should source and close opportunities, and how to structure KPIs and compensation so both teams pull in the same direction.

Sales and Customer Success are frequently misaligned—operating in silos, duplicating efforts, and confusing customers with overlapping outreach. Without clear ownership, shared metrics, and coordinated incentives, organizations leave revenue on the table and weaken both the customer experience and growth potential.