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Webinar

Optimizing Professional Services Partner Management: Research Journey Update

Sponsored by
and

Explore the key question: How can technology providers simplify, standardize, and scale service delivery through their partner ecosystems? Whether you lead a professional services organization, manage partner relationships, or oversee service execution, this session will offer valuable guidance to help you reduce operational friction, improve service consistency, and enhance customer outcomes.

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July 9, 2025

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July 9, 2025

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July 9, 2025
|
Pacific Time

Overview

Summary

This webinar reveals how technology providers can streamline partner management to scale delivery, improve service quality, and strengthen profitability through data-driven frameworks and best practices.

Challenges

Organizations struggle with inconsistent partner performance, lack of standardized processes, channel conflict, and limited visibility into partner impact—all of which hinder scalability and customer satisfaction.

Key takeaways

A Framework for Standardizing Partner Engagement

Receive a practical model for defining partner roles, expectations, and service delivery standards—enabling greater consistency across diverse ecosystems.

Key Metrics To Assess and Improve Partner Performance

Learn which KPIs and leading indicators matter most for evaluating partner effectiveness and driving accountability in service delivery.

Strategies To Align Partner Activities With Business Outcomes

Discover proven approaches for ensuring partners are not just delivering services, but doing so in ways that support customer success and vendor growth objectives.

Webinar speakers

Bo DiMuccio

Distinguished Vice President of Professional Services Research, TSIA

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—Drew Cardon, Sr Engagement Lead, Health Catalyst

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