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Webinar

Optimize Performance: Predictability & Visibility for Service Leaders

The economic landscape has shifted, yet the fundamental challenges of service delivery remain. This session highlights a critical truth: the right operational platform enables you to navigate any market, whether you are scaling up or contracting down.

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December 16, 2025

Pacific Time

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December 16, 2025
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Pacific Time

Overview

Summary

Explore how modern service organizations are using operational visibility and scalable delivery platforms to drive predictability, utilization, and profitability. Understand the core metrics, workflows, and capabilities required to future-proof performance and prepare your org for the shifts ahead.

Challenges

Service leaders are under pressure to deliver predictable, profitable outcomes despite market volatility and outdated PS operating models. Many lack the visibility, resource control, and operational discipline needed to stabilize performance and make confident decisions in both up and down markets.

Key takeaways

Maximize Utilization

Learn how to do more with less by eliminating administrative friction and ensuring existing talent is focused on the highest-value, billable work, a critical lever in both down and up markets.

Future-Proof Performance

Understand the crucial metrics and data needed to maintain stable, predictable financial outcomes, even amidst market volatility.

Set the Stage for 2026

Get a high-level roadmap outlining the deeper shifts required in people, processes, and technology to guarantee success in the coming year.

Webinar speakers

Bo DiMuccio

Distinguished VP, Professional Services Research, TSIA

Linda Mancusi-Ungaro

VP, NAM Solution Engineering, Certinia

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