Cookie Settings

In order to provide complete functionality, this web site needs your explicit consent to store browser cookies. If you don't allow cookies, you may not be able to use certain features of the web site including but not limited to: log in, buy products, see personalized content, switch between site cultures. It is recommended that you allow all cookies. View our privacy policy.

AcceptRejectPreferences
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
View more webinars
|
View more AI Economics content
Webinar

Digital-First Support: Best Practices for Omnichannel Success

Fragmented systems and inconsistent experiences are eroding customer satisfaction and jeopardizing service revenue. In today’s tech landscape, dissatisfied customers don’t renew, expand, or advocate. This webinar will deliver actionable strategies to reverse that trend by leveraging AI to unify support, streamline operations, and align services with business goals—driving revenue, boosting retention, and reducing both customer and employee effort.

Attend this webinar

Registration is closed. Webinar recording will be available soon.

Watch on-demand

September 24, 2025

Pacific Time

Continue
By clicking the “Continue” button, you are agreeing to TSIA’s Terms of Use and Privacy Policy.

Attend this webinar

Watch on-demand

September 24, 2025

Thank you for registering

Check your inbox for a confirmation email including the webinar link, date, and time.

Go Back

Thank you for your interest

Watch Digital-First Support: Best Practices for Omnichannel Success webinar using the link below

Watch Now
Go Back
Oops! Something went wrong while submitting the form.

Explore more webinars on the TSIA Portal

Sign-up for free

Already have an account?

Sign in
September 24, 2025
|
Pacific Time

Overview

Summary

Explore how AI-powered self-service, true omnichannel integration, and deep customer insights can reduce effort, boost retention, and align support with business growth.

Challenges

Based on the research, the webinar will address the top three pain points in customer support: fragmented support systems and lack of true omnichannel capabilities, the user experience crisis across all channels, and traditional support models as cost centers with insufficient funding. The webinar will provide actionable insights, frameworks, and strategies to help solve these challenges by introducing a Digital-First Support Model and Omnichannel Integration Framework, emphasizing User Experience (UX) Optimization Across All Channels, and guiding organizations to align Support with Revenue Objectives.

Key takeaways

The self-service surge

Customers increasingly prefer AI-powered tools, with traditional support channels now a last resort.

Rising expectations

Most customers demand responses within five minutes on messaging apps and assisted support.

Avoidance behaviors

Why customers bypass support channels altogether—and how to fix it.‍

Webinar speakers

Dave Baca

Director of Support Services and Field Services Research, TSIA

Related Resources

No items found.
Powered by

Explore the TSIA Portal

Get instant access to TSIA Intelligence—specialized AI built for tech services—when you create a free TSIA Portal account. Unlock expert research, tailored insights, and data-driven strategies to move your business forward.
Create a free account

Trusted by Support Services leaders worldwide

TSIA's support and guidance have been invaluable in both the Field Services and Support Services Research areas.

—Chu Sureshkumar, Site Manager, Mitsubishi Electric Power Products, Inc.

Get the benefits of membership

Becoming a TSIA member gives you access to an extensive library of leading research and data to fuel your growth. Signing up takes less than a minute—it’s quick, easy, and free.
Create an account
Have questions or need guidance?
Connect with a TSIA research expert