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Webinar

From Dashboards to Action: AI Agents and the Future of Customer Success

Dashboards don’t save renewals—action does. Join TSIA and ServiceNow to explore how AI agents are transforming Customer Success through automation, proactive insights, and data-driven engagement to protect revenue and drive growth.

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November 18, 2025

Pacific Time

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November 18, 2025

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November 18, 2025
|
Pacific Time

Overview

Summary

This webinar explores how AI agents are transforming Customer Success by moving from passive insights to proactive action. You'll learn how automation, predictive intelligence, and agentic AI are reshaping how teams prevent churn, drive renewals, and deliver measurable outcomes.

Challenges

Customer Success leaders struggle to predict churn and act on insights fast enough. Fragmented data and manual workflows slow response times—AI agents solve this by automating action and bridging teams across support, delivery, and success.

Key takeaways

AI in action today

See where AI agents are already transforming Customer Success operations and impact.

Solving risk, renewals, and adoption

Discover how AI helps leaders automate responses and drive retention.

The evolving Customer Success role

Understand how AI-driven operations are converging services and changing the role of CS leaders.

Webinar speakers

Jeremy Hess

Director, Inbound Product Management Technology Industry, ServiceNow

Darlene Kelly

Director of Customer Success and Customer Growth and Renewal Research, TSIA

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