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Webinar

2026’s Test: Designing Education for Customers or AI

Sponsored by
Skilljar

In 2026, learning content has to work for people and the systems deciding what they see, including the swirl of Answer Engines. That means between new data sources, new surfaces for learning, and new metrics, education teams have a lot on their plate—so we'll show you how it's done.

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January 22, 2026

11:00 AM

Pacific Time

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January 22, 2026

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January 22, 2026
|
11:00 AM
Pacific Time

Overview

Summary

In 2026, customer education must work for both learners and AI-driven discovery. Join Janice Lee and Debbie Smith for data-backed insights on connecting data, modernizing metrics, and designing modular learning that’s easier to find, personalize, and measure.

Challenges

Fragmented data, siloed tools, and course-focused program structures make it harder for learners—and AI—to find what matters. To drive adoption and prove impact in 2026, teams need to rethink how learning is structured, discovered, and connected.

Key takeaways

Outcomes as the True North

Understand why AI makes it impossible to rely on some of the tried-and-true metrics and how leading teams are rewiring their dashboards (including the data behind them).

Connected Data as a Prerequisite

Learn why access to clean, connected learner and customer data is essential, plus how it enables relevance, personalization, and proof of impact across education, product, and customer success.

Designing for Learners and AI

See how modern education teams are breaking learning out of rigid blocks and shaping modular, discoverable experiences that serve learners in the moment of need, wherever they are.

Webinar speakers

Janice Lee

Director of Research, Education Services, TSIA

Debbie Smith

President, CEdMA

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