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Overview
Challenges
Summary
Key takeaways
Transition to AI-Native Startups:
The move from consumer-focused AI applications to enterprise-driven solutions necessitates new strategies and training.
Focus on Data Security:
AI applications must ensure data safety and address organizations' confidentiality concerns.
Importance of Personalized Training:
Tailored, hands-on training programs are essential to engage the majority of employees who aren't AI enthusiasts.
Collaboration Across Services:
A seamless integration of customer success and professional services is vital for ensuring a continuous customer experience.
Adaptable Pricing Models:
Businesses must develop pricing structures that align with consumption patterns, ensuring customers receive value without surprises.
Podcast speakers
Thomas Lah
Executive Director and Executive VP, TSIA
Doug Duker
Director, Customer Success, You.com
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