Syncly (YC W23) is an AI-powered customer feedback intelligence platform. We help CX teams at companies like Logitech and Boundless to understand what matters to their customers the most in order to priority urgent issues and enhance their experience. We do it by auto-analyzing support tickets, reviews/conversations on socials, surveys, and other sources.
Business Outcomes
Key Performance Indicators (KPIs): Support Services
Improve CSAT and first-call resolution, and make your agents more proficient by putting the most relevant, case-specific information at their fingertips as they engage with customers.
Knowledge Management Best Practices
Gather information from everywhere, any source, any silo, no matter how unstructured, and unify the relevant results in a single user interface.
Top Trends for Self-Service
Today’s empowered customers want to solve issues on their own. Why stand in their way? Coveo helps you deliver AI-powered search within your self-service site so customers can easily and quickly find the most relevant solutions.
