Coveo

Category
Customer Success Automation/AI
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Meet your 
Gainsight, Inc.
 Contact

Terrance Martin

Sales Development Representative
tmartin@gainsight.com
tmartin@gainsight.com
LinkedIn
Company Description
Gainsight, the leading insights-driven, post-sales solution provider, helps businesses drive revenue growth by unifying the post-sales customer journey. Its innovative set of AI-powered customer success solutions, customer education, product experience, community management, and community management products are trusted by companies of all sizes and industries, including nearly 200 publicly traded organizations. With Gainsight, businesses can leverage AI-driven insights from real-time customer interactions to enhance engagement, improve retention, and drive expansion. The platform enables customer success, product, and community teams to scale efficiently and gain a holistic view of their customers, driving product adoption and building thriving customer communities. Learn how leading companies such as GE Digital, SAP Concur, and Workday use Gainsight at www.gainsight.com.

Business Outcomes

Key Performance Indicators (KPIs): Support Services

Improve CSAT and first-call resolution, and make your agents more proficient by putting the most relevant, case-specific information at their fingertips as they engage with customers.

Knowledge Management Best Practices

Gather information from everywhere, any source, any silo, no matter how unstructured, and unify the relevant results in a single user interface.

Top Trends for Self-Service

Today’s empowered customers want to solve issues on their own. Why stand in their way? Coveo helps you deliver AI-powered search within your self-service site so customers can easily and quickly find the most relevant solutions.