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Coveo

Category
Customer Success Automation/AI
,
Meet your 
eGain
 Contact

Caleb Burrill

Director of Revenue Marketing
cburrill@egain.com
cburrill@egain.com
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Partner Website
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Company Description
eGain AI Knowledge HubTM orchestrates AI and experts to capture, create, curate, publish, and optimize knowledge. Sourcing content from silos via connectors and APIs, the solution delivers trusted answers via conversational AI agents, personalized portals, connectors, and APIs. Top-rated by Gartner, the hub delivers KCS v6 requirements out of the box using content workflows, AI reasoning, process guidance, hyper-personalization, and analytics. eGain Innovation in 30 daysTM is a 30-day risk-free pilot that allows you to try the product in production with your content and use case. eGain AI Knowledge MethodTM is a novel implementation approach that guarantees business impact.

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Business Outcomes

Key Performance Indicators (KPIs): Support Services

Improve CSAT and first-call resolution, and make your agents more proficient by putting the most relevant, case-specific information at their fingertips as they engage with customers.

Knowledge Management Best Practices

Gather information from everywhere, any source, any silo, no matter how unstructured, and unify the relevant results in a single user interface.

Top Trends for Self-Service

Today’s empowered customers want to solve issues on their own. Why stand in their way? Coveo helps you deliver AI-powered search within your self-service site so customers can easily and quickly find the most relevant solutions.