Cookie Settings

In order to provide complete functionality, this web site needs your explicit consent to store browser cookies. If you don't allow cookies, you may not be able to use certain features of the web site including but not limited to: log in, buy products, see personalized content, switch between site cultures. It is recommended that you allow all cookies. View our privacy policy.

AcceptRejectPreferences
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Preferences
View more webinars
Webinar

State of Customer Success 2025

Discover how AI, organizational changes, and new metrics are impacting customer success, with trends and guidance to stay ahead of the curve.

Attend this webinar

April 7, 2025

/

10:00AM PT

Continue
By clicking the “Continue” button, you are agreeing to TSIA’s Terms of Use and Privacy Policy.

Attend this webinar

April 7, 2025

10:00AM PT

Thank you for registering

Check your inbox for a confirmation email with all the necessary information, including the webinar link, date, and time.

Go Back

Thank you for your interest

Watch State of Customer Success 2025 webinar using the link below.

Watch Now
Go Back
Oops! Something went wrong while submitting the form.

Explore more webinars on the TSIA Portal

Sign-up for free

Already a TSIA member?

Sign in
April 7, 2025
|
/
10:00AM PT

Overview

Challenges

The challenges for Customer Success organizations in 2025 include integrating AI effectively, navigating organizational chaos due to unclear roles, and adapting to ever-changing metrics that reflect true customer value and engagement.

Summary

The State of Customer Success 2025 explores the transformative shifts in Customer Success (CS) organizations influenced by AI, budget constraints, and evolving performance metrics. The session provides insights into strategies for leveraging AI, restructuring teams for optimal efficiency, and focusing on meaningful metrics that drive customer value and growth in 2025.

Key takeaways

Learn how Customer Success leaders can maximize customer value and business growth in 2025.

AI Integration

Uncover the strategies to enhance personalization, proactively address customer needs, and improve overall efficiency.

Organizational restructures

Ensure your team is structured for efficiency, profitability, and alignment with both customer needs and business goals.

New performance metrics

See which emerging VoC metrics should be prioritized to accurately measure customer health, outcome achievement, and overall value.

Webinar speakers

Vice President of Research and Advisory, TSIA

Senior Director of Customer Success Research, TSIA

Director of Customer Success Research, TSIA

Related Resources

Podcast
Podcast
March 28, 2025
98. IBM & AI: Redesigning Support for the Future
Learn more
Podcast
Research Report
January 21, 2025
The State of Customer Success 2025
Learn more
Podcast
Poll Insights
December 17, 2024
Low-, Digital-, and AI-Touch: Where Are Companies Focusing Their Efforts?
Learn more
Podcast
Webinar
January 15, 2025
The State of Customer Success 2025
Learn more

Explore the TSIA Portal

Your free TSIA Portal account gives you access to the tailored insights, key trends, and data-backed strategies you need to transform your organization.
Create a free account

Trusted by Customer Success leaders worldwide

Working with TSIA provides additional credibility to our strategic initiatives due to the fact-based best practices shared which align with and support our direction.
Toivo “Tye” Kaija, Global Business Development Consultant, HP Inc

Get the benefits of membership

Becoming a TSIA member gives you access to an extensive library of leading research and data to fuel your growth. Signing up takes less than a minute—it’s quick, easy, and free.
Create an account
Have questions or need guidance?
Connect with a TSIA research expert