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Conference Presentation

The New Digital Contact Center: What your Customers Want

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What an amazing year it’s been! In contact centers, digital channels and AI-enabled self-service have gone from being considered nice-to-have to being mandatory for success or just survival. Contact centers that were slowly migrating from voice-centric environments were rapidly transported into the digital age, with environments that empower customers to help themselves, enhance agent engagement, and improve productivity. Join this webinar to learn: What a great service experience means to customers today The critical role of omni-channel self-service solutions contact centers of the future The benefits of digital-first service From plain-vanilla digital channel usage to innovative digital workflows Benefits of agility in the contact center Personalization - where do we go from here?

Presented By:

Lenore Files

Sr. Product Marketing Manager, Twilio

Publish Date: May 7, 2021

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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