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What an amazing year it’s been! In contact centers, digital channels and AI-enabled self-service have gone from being considered nice-to-have to being mandatory for success or just survival. Contact centers that were slowly migrating from voice-centric environments were rapidly transported into the digital age, with environments that empower customers to help themselves, enhance agent engagement, and improve productivity. Join this webinar to learn:
What a great service experience means to customers today
The critical role of omni-channel self-service solutions contact centers of the future
The benefits of digital-first service
From plain-vanilla digital channel usage to innovative digital workflows
Benefits of agility in the contact center
Personalization - where do we go from here?
Sr. Product Marketing Manager, Twilio
Publish Date: May 7, 2021
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.