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This session will showcase the digital transformation recently completed by Ellucian as part of their unified digital support strategy, which is all about personalization and offering a world-class self-service support experience to customers. It will include key research findings that drove the project, the process for achieving executive level buy in, and how customers played an integral role in the design and development of this highly successful initiative. Featured will be how the team leveraged key best-of-breed solutions to break down the traditional silos and how the investment UI and UX talent can transform a good project to a great project. Learn about the change management steps taken and, now that the work is in production, what is next on the Ellucian digital strategy road map.
Digital Experience Director, Ellucian
Publish Date: October 22, 2019
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Peg Rodarmel, SVP, Subscription Services, Infor
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