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Conference Presentation

The Customer-centric Organization Enabled by Service Intelligence

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Through governance practices, based on ITIL and ISO 20,000 certification, members report on reducing by 50% effort and time to make KPIs available, being able to fully assess and track analysis results on intranet dashboards. Information is more consistent, reliable, and easily accessed by different stakeholders. Consistently investing on operations automation, members were able to reduce health check activities on networking and security infrastructure equipment from 117 to 6 hours in average.

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Publish Date: October 29, 2021

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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