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Getting your organization to shift from a Software-only, or even primary mindset, to seeing services as a driver for deeper customer engagement is not a single-prong approach - it's a journey.
As the business development director of services at Hyland, we've been on this journey for a number of years and we are still moving our way along the model of LAER effective. Join Hyland as they share where they started and what incremental steps they've taken and in what order to ease the change management, mindset and culture shift of seeing services as an opportunity to augment customer engagement, sales and bottom-line impact as a differentiator.
Director, Enterprise Planning Services, Hyland Software
Publish Date: May 8, 2019
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Peg Rodarmel, SVP, Subscription Services, Infor
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