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Getting your organization to shift from a Software-only, or even primary mindset, to seeing services as a driver for deeper customer engagement is not a single-prong approach - it's a journey.
As the business development director of services at Hyland, we've been on this journey for a number of years and we are still moving our way along the model of LAER effective. Join Hyland as they share where they started and what incremental steps they've taken and in what order to ease the change management, mindset and culture shift of seeing services as an opportunity to augment customer engagement, sales and bottom-line impact as a differentiator.
Director, Enterprise Planning Services, Hyland Software
Publish Date: May 8, 2019
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.