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Conference Presentation

Taking an Incremental Approach to Integrating Services with Sales

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Getting your organization to shift from a Software-only, or even primary mindset, to seeing services as a driver for deeper customer engagement is not a single-prong approach - it's a journey. As the business development director of services at Hyland, we've been on this journey for a number of years and we are still moving our way along the model of LAER effective. Join Hyland as they share where they started and what incremental steps they've taken and in what order to ease the change management, mindset and culture shift of seeing services as an opportunity to augment customer engagement, sales and bottom-line impact as a differentiator. 

Presented By:

Thomas Jenkins

Director, Enterprise Planning Services, Hyland Software

Publish Date: May 8, 2019

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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