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Renewals are more than just an upcoming date that needs to be extended, a renewal is a calculated decision based on the entire experience your customer has with your employees, your services and your technology. The inputs to a successful renewal require a proactive cadence, demonstrated consumption of services and shown value based decision-ready data. It’s a dynamic process, and now more than ever you must bring your “A” game to protect recurring revenues. Join Jack Johnson, VP of Service Revenue Generation Research, and Jodie Paxton, VP of Service Revenue Generation Research to explore connection points within your company that contribute to maximizing your revenue potential and minimizing churn. From your services portfolio lead to your sales teams, your customer success, and renewals organizations. Increasing customer retention is much more than just a renewal date - it’s a team sport.
VP Service Revenue Generation Research, TSIA
Publish Date: May 6, 2020
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.