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Is cloud-based enterprise remote support the ticket to elevating customer experience? Join this conversation to understand the IT modernization journey as the world’s largest technical services organization replatformed its remote support tooling to a cloud-native infrastructure. In a candid and thorough discussion, we will detail: The significant opportunities The problems encountered The solutions devised to overcome obstacles and deliver a 21st century customer experience via cloud-based enterprise remote support How the solution works seamlessly across different CRM, CSM and ITSM platforms How the solution leads to increased self-service over time through data and ML training models
Publish Date: October 22, 2019
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
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