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Conference Presentation

Salesforce's Secret Ingredient for Delivering Relevant Support at Scale

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Building and scaling an effective global digital support strategy is challenging to say the least. Hear from Madhav Thattai, VP, Strategy & Operations at Salesforce, as he shares insights on what it takes to create relevant support experiences serving tens of millions of engagements each year. You’ll learn the building blocks of a personalized yet scalable global support strategy, and how Salesforce uses Coveo Search & AI as a foundational component of their digital experience.

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Publish Date: October 29, 2021

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