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Building and scaling an effective global digital support strategy is challenging to say the least. Hear from Madhav Thattai, VP, Strategy & Operations at Salesforce, as he shares insights on what it takes to create relevant support experiences serving tens of millions of engagements each year. You’ll learn the building blocks of a personalized yet scalable global support strategy, and how Salesforce uses Coveo Search & AI as a foundational component of their digital experience.
Publish Date: October 29, 2021
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.