Conference Presentation

Redefining KM: Merging Knowledge, Content, Collaboration, and More

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Knowledge management used to seem so easy. Buy a knowledgebase, provide some KCS training, and reap the ROI. Over the last decade, enterprise KM has morphed into a completely new concept, requiring overhauls to people, process, and technology. Not only has knowledge become a hot topic across service disciplines, but the formerly separate practices of knowledge and content management have merged, in part fueled by crowdsourcing and the social enterprise. In this session, find out the results of TSIA¹s 2015 Knowledge Management Survey, including data on culture, processes, and tools. Also, learn what technology is emerging as "must have" components, including collaboration, unified search, and expertise management.

 

Presented By:

John Ragsdale

Vice President, Technology and Social Research, Technology Services Industry Association (TSIA)

Publish Date: October 19, 2015

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