What if your Education Services team did more than just educate your customers? What if your ES team could help drive product adoption, increase customer retention, and reduce your overall cost to serve? What if ES became a key business partner to your product development, implementation and support teams?
In this session, you'll learn how we leveraged analytics to rethink our ES strategy, revamp our customer learning curriculum, bust organizational silos, enable business success and upskilling our team along the way.