Conference Presentation

People-First Learning Transformation: Revolutionize Your Learning and Let Your People Lead the Way

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What if your Education Services team did more than just educate your customers? What if your ES team could help drive product adoption, increase customer retention, and reduce your overall cost to serve? What if ES became a key business partner to your product development, implementation and support teams?

In this session, you'll learn how we leveraged analytics to rethink our ES strategy, revamp our customer learning curriculum, bust organizational silos, enable business success and upskilling our team along the way.

Presented By:

Cara Pelletier

Sr. Manager, Learning, Ultimate Software

Publish Date: October 22, 2018

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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