Conference Presentation

Next Generation Customer Success Management

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David Yoffie, PWC's Managing Director presents a view of where leaders are headed with Next Gen Customer Success. He shares stories of what is driving changes as well as how Next Gen CS operations will scale better than today's.

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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