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Hear how Mimecast has adopted the PIMO model introduced at last year's TSW conference to overcome the challenge of Services teams being brought into the sales process too late. By launching a success planning methodology, alignment becomes more natural and the benefits are seen across the company. Mimecast also expanded their Implementation and Success packages to meet the needs of their expanding customer base and created the necessary KPIs to increase time to value for customers.
VP, Global Customer Success, Mimecast
Publish Date: October 19, 2018
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
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