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Conference Presentation

Keynote | Fireside Chat: Customer Success at all Sizes

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Mari Cross serves as the SVP of Global Success and Services at Confluent, a fast-growing cloud company that went public in 2021. Previously, Mari served as the Global Head of Enterprise Customer Success Strategy and Operations at Adobe. In a fireside chat with Executive Director Thomas Lah, Mari will compare and contrast the role of Customer Success in two completely different environments: the well-established market leader vs. the fast-growing young startup. Mari will discuss how each environment has a specific set of challenges and how CS leaders can navigate a transition from one environment to the other. She will also discuss core CS capabilities that are relevant regardless of company size.

Presented By:

Thomas Lah

Executive Director and EVP, Technology & Services Industry Association (TSIA)

Mari Cross

SVP, Global Services and Success, Confluent

Publish Date: May 27, 2022

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