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Mari Cross serves as the SVP of Global Success and Services at Confluent, a fast-growing cloud company that went public in 2021. Previously, Mari served as the Global Head of Enterprise Customer Success Strategy and Operations at Adobe. In a fireside chat with Executive Director Thomas Lah, Mari will compare and contrast the role of Customer Success in two completely different environments: the well-established market leader vs. the fast-growing young startup. Mari will discuss how each environment has a specific set of challenges and how CS leaders can navigate a transition from one environment to the other. She will also discuss core CS capabilities that are relevant regardless of company size.
Executive Director and EVP, Technology & Services Industry Association (TSIA)
SVP, Global Services and Success, Confluent
Publish Date: May 27, 2022
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.