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Conference Presentation

Instant Resolution to Customer Support Issues - No More Hours of Document Search

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Today in high-tech and industrial companies, support engineers spend 52% of their time identifying a failing component and researching how to resolve a support case submitted by a customer stymied by self-service. With complex products, the velocity of releases, and fragmented reference data, finding the right resolution equipped with only “search” is like finding a needle in a haystack.

Presented By:

Prosenjit Sen

Co-founder and CEO,

Publish Date: October 19, 2021

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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