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Today in high-tech and industrial companies, support engineers spend 52% of their time identifying a failing component and researching how to resolve a support case submitted by a customer stymied by self-service. With complex products, the velocity of releases, and fragmented reference data, finding the right resolution equipped with only “search” is like finding a needle in a haystack.
Co-founder and CEO, Quark.ai
Publish Date: October 19, 2021
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.