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Conference Presentation

Innovation in Customer Portals (sponsored by Coveo)

This report is for Support Services members only

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Participants will learn how the COVID-19 pandemic tested the limits of ServiceNow’s Now Support portal and how ServiceNow prepared for the bewildering ‘new normal’ by incorporating improvements – direct outcomes of ServiceNow’s customer feedback programs – ensuring that ServiceNow was ready to support and inform their customers when their customers needed it most.

Tracks: Interactive Breakout, Support Services

Presented By:

Publish Date: December 10, 2020

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Peg Rodarmel, SVP, Subscription Services, Infor

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