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Conference Presentation
How to Reframe Customer Success from the Outside In
Driving a company-wide customer experience initiative is a daunting challenge. TSIA has identified the ability to both map your customer journey and then operationalize as a critical capability that increases retention and expansion. Join Phil Nanus, VP of Research Customer Success at TSIA, Justin Zacks, Co-Founder and Managing Partner, Method Garage, and Dave Repczynski, VP of Customer Success, ScienceLogic, to learn how customer success leaders are using journey mapping and design thinking to reorient their companies around the customer perspective, and achieve a more proactive approach to customer success.
Working sessions on a specific business challenge. Attendees will be broken up into smaller teams to brainstorm on the challenge, which will then be shared with the entire group. To ensure the best collaborative experience, space is limited. You must sign up in advance and watch pre-recorded content to prepare for the session.
Tracks: Business Challenge Accelerator, Customer Success
Presented By:
Publish Date: December 10, 2020
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Peg Rodarmel, SVP, Subscription Services, Infor
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