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Conference Presentation

How to Reframe Customer Success from the Outside In

This report is for Customer Success members only

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Driving a company-wide customer experience initiative is a daunting challenge. TSIA has identified the ability to both map your customer journey and then operationalize as a critical capability that increases retention and expansion. Join Phil Nanus, VP of Research Customer Success at TSIA, Justin Zacks, Co-Founder and Managing Partner, Method Garage, and Dave Repczynski, VP of Customer Success, ScienceLogic, to learn how customer success leaders are using journey mapping and design thinking to reorient their companies around the customer perspective, and achieve a more proactive approach to customer success.
 
Working sessions on a specific business challenge. Attendees will be broken up into smaller teams to brainstorm on the challenge, which will then be shared with the entire group. To ensure the best collaborative experience, space is limited. You must sign up in advance and watch pre-recorded content to prepare for the session.
 
Tracks: Business Challenge Accelerator, Customer Success

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Publish Date: December 10, 2020

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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